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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05976763

Version: 1

Advisory: HP Easy Clean App - Not Supported In Windows 10 Versions Prior to RS3

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Apr-2018

Last updated : 13-Apr-2018

DESCRIPTION
The HP Easy Clean app requires driver support that is not available in Windows versions prior to Windows 10 RS3 (Version 1709). Although the app can be downloaded and installed it will not run in earlier versions of Windows. Attempting to run it causes various errors indicating that the driver is not supported or that the computer has incompatible hardware.
NOTE: HP Easy Clean locks the keyboard for cleaning.

SCOPE
Information in this document applies to the following:
Apps:
  • HP Easy Clean
Computers:
  • Any computer attempting to run HP Easy Clean
Operating Systems:
  • Microsoft Windows 10 RS1 (Version 1607)
  • Microsoft Windows 10 RS2 (Version 1703)
RESOLUTION
HP Easy Clean is not supported for use in Windows 10 versions prior to RS3 at this time.
To use HP Easy Clean you must update your operating system to Windows 10 RS3 (Version 1709) (or later).

Hardware platforms affected : HP EliteBook 840 G5 Base Model Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05976763

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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