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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05947881

Version: 1

Advisory: HP ProBook 430, 44x, 450, 470 and ZHAN 66 Pro G1 Notebook PCs - HP Device Access Manager Requires Password to Access USB Device

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Mar-2018

Last updated : 15-Mar-2018

DESCRIPTION
Device Access Manager with the Just In Time Authentication (or JITA) security feature requires a password when an attempt is made to access USB drives. This security feature is enabled by default to prevent unauthorized users from removing data from the computer with a USB drive.

SCOPE
The information in this document applies to the following:
Software/Applications:
HP Device Access Manager version 8.4.12 (or newer)
All HP computers with this version of the Device Access Manager may be affected by this issue.
Computers:
  • HP ProBook 430 G1 Notebook PC series
  • HP ProBook 430 G1 Notebook PC (ENERGY STAR)
  • HP ProBook 430 G2 Notebook PC series
  • HP ProBook 430 G2 Notebook PC (ENERGY STAR)
  • HP ProBook 430 G3 Notebook PC series
  • HP ProBook 430 G3 Notebook PC (ENERGY STAR)
  • HP ProBook 430 G3 Notebook PC (ENERGY STAR) Bundle
  • HP ProBook 430 G4 Notebook PC series
  • HP ProBook 430 G4 Notebook PC (ENERGY STAR)
  • HP ProBook 430 G5 Notebook PC series
  • HP ProBook 430 G5 Notebook PC Bundle
  • HP ProBook 430 Notebook PC series
  • HP ProBook 440 G0 Notebook PC series
  • HP ProBook 440 G0 Notebook PC (ENERGY STAR)
  • HP ProBook 440 G1 Notebook PC series
  • HP ProBook 440 G1 Notebook PC (ENERGY STAR)
  • HP ProBook 440 G2 Notebook PC series
  • HP ProBook 440 G2 Notebook PC (ENERGY STAR)
  • HP ProBook 440 G3 Notebook PC series
  • HP ProBook 440 G3 Notebook PC (ENERGY STAR)
  • HP ProBook 440 G3 Notebook PC (ENERGY STAR) Bundle
  • HP ProBook 440 G4 Notebook PC series
  • HP ProBook 440 G4 Notebook PC (ENERGY STAR)
  • HP ProBook 440 G5 Notebook PC series
  • HP ProBook 440 G5 Notebook PC Bundle
  • HP ProBook 440 Notebook PC series
  • HP ProBook 445 G1 Notebook PC series
  • HP ProBook 445 G1 Notebook PC (ENERGY STAR)
  • HP ProBook 445 G2 Notebook PC series
  • HP ProBook 445 G2 Notebook PC (ENERGY STAR)
  • HP ProBook 446 G3 Notebook PC series
  • HP ProBook 446 G3 Notebook PC (ENERGY STAR)
  • HP ProBook 450 G0 Notebook PC series
  • HP ProBook 450 G0 Notebook PC (ENERGY STAR)
  • HP ProBook 450 G1 Notebook PC series
  • HP ProBook 450 G1 Notebook PC (ENERGY STAR)
  • HP ProBook 450 G1 Notebook PC Bundle
  • HP ProBook 450 G2 Notebook PC series
  • HP ProBook 450 G2 Notebook PC (ENERGY STAR)
  • HP ProBook 450 G3 Notebook PC series
  • HP ProBook 450 G3 Notebook PC (ENERGY STAR)
  • HP ProBook 450 G3 Notebook PC (ENERGY STAR) Bundle
  • HP ProBook 450 G4 Notebook PC series
  • HP ProBook 450 G4 Notebook PC (ENERGY STAR)
  • HP ProBook 450 G4 Notebook PC (ENERGY STAR) Bundle
  • HP ProBook 450 G5 Notebook PC series
  • HP ProBook 450 G5 Notebook PC Bundle
  • HP ProBook 450 Notebook PC series
  • HP ProBook 455 G1 Notebook PC series
  • HP ProBook 455 G1 Notebook PC (ENERGY STAR)
  • HP ProBook 455 G2 Notebook PC series
  • HP ProBook 455 G2 Notebook PC (ENERGY STAR)
  • HP ProBook 455 G3 Notebook PC series
  • HP ProBook 455 G3 Notebook PC (ENERGY STAR)
  • HP ProBook 455 G4 Notebook PC series
  • HP ProBook 455 G4 Notebook PC (ENERGY STAR)
  • HP ProBook 455 G5 Notebook PC series
  • HP ProBook 470 G0 Notebook PC series
  • HP ProBook 470 G0 Notebook PC (ENERGY STAR)
  • HP ProBook 470 G1 Notebook PC series
  • HP ProBook 470 G1 Notebook PC (ENERGY STAR)
  • HP ProBook 470 G1 Notebook PC Bundle
  • HP ProBook 470 G2 Notebook PC series
  • HP ProBook 470 G2 Notebook PC (ENERGY STAR)
  • HP ProBook 470 G3 Notebook PC series
  • HP ProBook 470 G3 Notebook PC (ENERGY STAR)
  • HP ProBook 470 G3 Notebook PC (ENERGY STAR) Bundle
  • HP ProBook 470 G4 Notebook PC series
  • HP ProBook 470 G4 Notebook PC (ENERGY STAR)
  • HP ProBook 470 G5 Notebook PC series
  • HP ProBook 470 Notebook PC series
  • HP ZHAN 66 Pro G1 Notebook PC series
  • HP ZHAN Notebook PC series
Operating Systems:
  • Microsoft Windows 10 Pro (64-bit)
RESOLUTION
The Device Access Manager with Just in Time Authentication feature is enabled by default. This function is by design.
Perform the steps below to disable the JITA feature in HP ProtectTools.
  1. Open HP ProtectTools.
  2. Select the Device Access Manager with Just In Time Authentication tab.
  3. Click the Enable button to disable the feature.
  4. Save changes.
  5. Close HP ProtectTools.
Figure : Device Access Manager with Just In Time Authentication option
Device Access Manager with Just In Time Authentication option

Hardware platforms affected : HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC Bundle, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC (ENERGY STAR), HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC (ENERGY STAR), HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC Bundle, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC (ENERGY STAR), HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC (ENERGY STAR), HP ProBook 446 G3 Notebook PC, HP ProBook 446 G3 Notebook PC (ENERGY STAR), HP ProBook 446 G3 Notebook PC series, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC (ENERGY STAR), HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G1 Notebook PC Bundle, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC Bundle, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC (ENERGY STAR), HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G5 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC (ENERGY STAR), HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC (ENERGY STAR), HP ProBook 470 G1 Notebook PC Bundle, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC (ENERGY STAR), HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05947881

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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