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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05854229

Version: 1

Advisory: HP ZBook x2 G4 Detachable Workstation - HP Elite USB-C Dock May Not Be Detected After Resuming From Hibernation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Dec-2017

Last updated : 11-Dec-2017

DESCRIPTION
When plugging the HP Elite USB-C Dock in HP ZBook x2 G4 Detachable Workstation while resuming from hibernation, the system may have following errors:
  • No detection of HP Elite USB-C Dock
  • Intel USB 3.1 eXtensible Host Controller appears with a yellow exclamation mark in Windows Device Manager

SCOPE
Systems:
  • HP ZBook x2 G4 Detachable Workstation
Operating Systems:
  • Microsoft Windows 10 RS2
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
To resolve this issue, unplug the HP Elite USB-C Dock and plug it back in.
note:
To avoid this issue, make sure not to plug the HP Elite USB-C Dock in while resuming from hibernation.

Hardware platforms affected : HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05854229

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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