hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP PageWide Enterprise, HP PageWide Managed - Improve print quality

Introduction
Occasionally, the printer might have print-quality issues such as streaks or fading, missing black or other colors, blurred or fuzzy text, and ink streaks or smears. Try the following solutions in the order presented. When one of the solutions resolves the issue, there is no need to continue with the other procedures.
  note:
If the issue occurs only on copies, see "Improve copy image quality."
Check the cartridge status
Print quality problems can occur when using a cartridge that is at its estimated end of life. Follow these steps to check the estimated life remaining in the cartridges and if applicable, the status of other replaceable maintenance parts.
Step one: Check the control panel
  1. Check the control panel to see whether it displays any messages or warning icons. Select the icon to view the message. Replace the cartridge if the message indicates that a cartridge needs to be replaced or is in the very low condition.
      note:
    If you would like more detailed information about the cartridge status before replacing the cartridge, continue to the next step.
Step two: Check supplies status
  1. From the Home screen on the printer control panel, select Reports.
  2. Select the Configuration/Status Pages menu and then select the Supplies Status Page.
  3. Select View to view the report on the control panel, or select Print to print the page.
  4. Look at the Supplies Status Page to check the percent of life remaining for the cartridges and, if applicable, the status of other replaceable maintenance parts.
    • The Supplies Status Page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended.
    • The cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.
    • If you determine that you need to replace a cartridge or other replaceable maintenance parts, the Supplies Status Page lists the genuine HP part numbers.
Update the printer firmware
Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to Get software and drivers. Then follow the prompts to navigate to the firmware download for the printer.
Change the print quality setting
Complete the following steps to change the print quality setting on the printer control panel.
  note:
The steps vary according to the type of control panel.
  1. From the Home screen on the printer control panel, select Settings.
  2. Open the following menus:
    • Copy/Print or Print
    • Default print options
    • Quality Level
  3. Select the desired quality level: General Office, Professional, or Presentation.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
Check paper and quality settings
Check the print driver settings for paper and quality in the software program you are printing from, such as Microsoft® Word.
Windows
  1. From the software program, select the Print option.
  2. Select the printer, and then click the Properties or Preferences button.
  3. Click the Paper/Quality tab.
  4. From the Paper Type options, select the paper type that best describes your paper.
  5. From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
  6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to print the job.
macOS
  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the printer.
  3. In the drop-down list just below Orientation, select Paper/Quality.
  4. From the Media Type options, select the paper type that best describes your paper.
  5. From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
  6. Click the Print button.
Check grayscale and black settings
Check the print driver settings for grayscale and black when printing to a color printer and the printed pages are grayscale or black when color was expected.
Windows
  1. From the software program, select the Print option.
  2. Select the printer, and then click the Properties or Preferences button.
  3. Make sure that the Print in Grayscale option is turned off. Depending on your printer, the grayscale option could appear on the Printing Shortcuts tab and the Color tab.
  4. Make sure that the Print all text in black option is turned off on the Advanced tab.
  5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to print the job.
macOS
  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the printer.
  3. In the drop-down list just below Orientation, select Color.
  4. Make sure that the Print in Grayscale option is turned off.
  5. Select the triangle next to Advanced to expand the options. Make sure that the settings for Text, Graphics, and Photo are not set to Black Only.
  6. Click the Print button.
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on the computer screen, or if the colors on the printed page are not satisfactory.
  1. From the software program, select the Print option.
  2. Select the printer, and then click the Properties or Preferences button.
  3. On the Advanced tab or the Color tab, clear the HP EasyColor check box.
  4. On the Color tab, select a color theme from the Color Themes drop-down list.
    • Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
    • Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing business graphics.
    • Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital mini lab. The printer renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.
    • Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.
    • None: No color theme is used.
    • Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific printer). Download custom profiles from www.hp.com.
  5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to print the job.
Check paper and the printing environment
Complete the following steps to check the paper that you are using and the printer’s physical environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications. Problems could include curled paper, light or faded printing, ink specks or smears, and misshapen characters. Follow these guidelines when selecting paper:
  • Always use a paper type and weight that this printer supports.
  • Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
  • Use paper that has not been previously printed on.
  • Use paper that does not contain metallic material, such as glitter.
  • Use paper that is designed for HP PageWide printers. Do not use paper that is designed only for laser printers.
  • Use paper that is not too rough. Using smoother paper generally results in better print quality.
  note:
For this printer, HP highly recommends using papers with the ColorLok® logo, based on HP internal testing using a range of plain papers. For details, go to: www.hp.com/go/printpermanence.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:
  • Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
  • Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
  • Do not place the printer in a confined space, such as a cabinet.
  • Place the printer on a sturdy, level surface.
  • Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
  • Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.
Visually inspect the cartridge
Follow these steps to inspect each cartridge.
  caution:
Do not touch the gold-colored metal contacts on the edge of the cartridge. Fingerprints on the metal contacts can cause print-quality problems.
Figure : Do not touch the contact
  1. Remove the cartridge from the printer, and verify that there is no debris in the cartridge path.
  2. Check to see whether you are using a genuine HP cartridge. A genuine HP cartridge has the word “HP” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
  3. Look at the gold-colored metal contacts on the cartridge.
    • If you see any scratches, or other damage on the metal contacts, replace the cartridge.
    • If the metal contacts do not appear to be damaged, push the cartridge gently back into its slot until it locks in place. Print a few pages to see if the problem has resolved.
If you determine that you need to replace a cartridge, look on the cartridge or print the Supplies Status Page to find the part number for the correct original HP cartridge.
Refilled or remanufactured cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured cartridge and are not satisfied with the print quality, replace the cartridge with an original HP cartridge.
  note:
If you replace a non-HP cartridge with an original HP cartridge, the printhead will still contain non-HP ink. The print defect may remain until the printhead is depleted of that ink and is supplied with ink from the newly installed, original HP cartridge. Depleting the ink may require printing as many as several thousand pages of normal text.
Clean the printer
During the printing process, paper and dust particles can accumulate inside the printer and can cause print-quality issues such as smears, streaks, lines, or repeating marks. Begin by printing the Print Quality Report, and then continue to the appropriate cleaning procedure.
Print and interpret the Print Quality Report
The Print Quality Report is a page that is printed with bars of color from each cartridge. The report can help you identify print-quality issues.
Figure : Example Print Quality Report
  1. Load plain letter-size or A4 paper.
  2. From the Home screen on the printer control panel, select Support Tools.
  3. Open the following menus:
    • Troubleshooting
    • Print Quality Pages
    • Print Quality Report
  4. Select Print to print the page.
  5. Examine the bands of color on the report. Each bar has three distinct shades, but the color should vary minimally across the bars.
    • If one or more color bars show streaking, go to Clean the printhead.
    • If the color bars show little or no streaking, but the ink is smeared, go to Clean the rollers.
Clean the printhead
If the Print Quality Report shows streaking, follow these steps to clean the printhead.
  1. From the Home screen on the printer control panel, select Support Tools.
  2. Open the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Printhead Cleaning
  3. Select Start to begin the cleaning process, and then follow the on-screen prompts.
      note:
    There are sequential levels of cleaning. At the end of each level, the printer produces a Print Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of cleaning. If the problem is solved, select Cancel.
      note:
    Number each of the Print Quality Report pages in order to track print-quality improvement.
Clean the rollers
If the Print Quality Report shows smearing, follow these steps to clean the rollers.
Step one: Multifunction printers only—Clean the document feeder rollers
  1. From the Home screen on the printer control panel, select Support Tools.
  2. Open the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Clean Document Feeder Rollers
  3. Select Clean Now to begin the cleaning process, and then follow the on-screen prompts.
Step two: Resolve Smear
  1. From the Home screen on the printer control panel, select Support Tools.
  2. Open the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Resolve smear
  3. Select Start to begin the cleaning process.
    This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for further print-quality evaluation.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP website: support.hp.com/drivers.
HP PCL.6 driver
This product-specific print driver is for Windows XP 32 bit, Vista 32 bit, and Server 2008 32 bit operating systems. Not all features or page sizes are supported.
HP PCL 6 driver
This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server 2008 R2, Server 2012, Server 2012 R2, and Server 2016 operating systems.
HP PCL-6 V4 driver
This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server 2008 R2, Server 2012, Server 2012 R2, and Server 2016 operating systems.
HP UPD PS driver
  • Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs
  • Provides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 6
  • Recommended for printing in all Windows environments
  • Provides the overall best speed, print quality, and printer feature support for most users
  • Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments
  • Might not be fully compatible with third-party and custom software programs that are based on PCL 5

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag India

hp-detect-load-my-device-portlet

Actions
Loading...