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HP PageWide Pro 700 series -"Fax Send Failed" status displays on the front panel after sending a fax from Mac using the 'W' Dialing Prefix

Issue Description

A fax fails to send from Mac software when using the “W” dialing prefix. The root cause is that the Mac software concatenates the dial prefix with W (wait command) and the fax numbers (e.g. 9W65650001, where 9 is the prefix). The W is a valid wait character, but the printer’s firmware cannot tell the difference between a valid W, and a W used to concatenate the prefix.

Workaround/Solution

Try the following workaround steps to resolve this issue:
Enter the dialing prefix from the front panel or EWS rather than from the Mac software. The printer will save this as a persistent setting for subsequent fax jobs, so it will not be necessary to enter the dialing prefix before each job.
A second work around is to use the IPP FaxOut service to send the fax.
HP has plans to address this behavior in a future firmware release.

Product Numbers

The following products can exhibit the symptoms listed above:
Product models:
  • HP PageWide Pro MFP 772 series
  • HP PageWide Pro MFP 777 series
  • HP PageWide Pro Managed MFP 77740z
  • HP PageWide Pro Managed MFP 77750z
  • HP PageWide Pro Managed MFP 77760z
  • HP PageWide Pro Managed MFP 77740zs
  • HP PageWide Pro Managed MFP 77750zs
  • HP PageWide Pro Managed MFP 77760zs
Product numbers:
  • W1B31
  • Y3Z54
  • Y3Z59
  • W1B39
  • W1B37
  • W1B38
  • W1B40
  • W1B41
  • W1B42

Serial Numbers

This issue is not constrained to a specific range of serial numbers.

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