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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05779534

Version: 1

Advisory: Error "MicroSoft Visual C++ Runtime Library Assertion Failed" Appears When Installing Intel NIC Driver

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Oct-2017

Last updated : 03-Oct-2017

DESCRIPTION

The following error message appears when installing the Intel i219 NIC driver:

Microsoft Visual C++ Runtime Library Assertion Failed

The issue occurs when Chinese is selected as the language for Windows AND the username is also in Chinese. It does not occur if the language is anything other than Chinese or if the username is not Chinese.

SCOPE

Information in this document applies to the following:

Configuration:

Intel I219 NIC driver is version 12.15.25.6 (or later).
System OS and user account both are Chinese.

Computers:

HP EliteDesk 705 G3 Small Form Factor PC
HP RP5 Retail System Model 5810

Operating Systems:

Microsoft Windows 10

RESOLUTION

To resolve this issue, download and install the following SoftPaq:

SoftPaq Description	Release Notes	Download SoftPaq
Intel I219 NIC Drivers for DTO Microsoft Win 10 -64bit Version: 12.15.25.6712 Revision: A	SP81852 release notes	SP81852 File Download

NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteDesk 705 G3 Small Form Factor PC, HP RP5 Retail System Model 5810

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05779534

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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