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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05641942

Version: 4

HP Consumer Notebook PCs - HP 3D DriveGuard Error Message After Update to Windows 10 Creators Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Aug-2017

Last updated : 26-Sep-2018

DESCRIPTION
After updating to Windows 10 Creators Update ((Version 1703, Build 15063, Redstone 2, RS2), the following error message is displayed when the computer boots:
AccelerometerSt.exe - System Error

The code execution cannot proceed because accelerometerdll.DLL was not found. Reinstalling the program may fix this problem.
Also, the 3D DriveGuard device has an exclamation mark in Windows Device Manager.
Windows Update will also report a problem when trying to get the updated driver:
Windows Update
Update status
There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information this may help:
HP Development Company, L.P. - System - 5/26/2017 12:00:00 AM - 6.0.21.1 - Error 0x800f0247

SCOPE
Information in this document applies to all consumer notebook PCs including:
  • HP 14
  • HP Beats Special Edition
  • HP ENVY
  • HP Pavilion
  • HP Split
  • OMEN by HP
  • Star Wars Special Edition Notebook
Operating Systems:
  • Microsoft Windows 10 RS2
  • Microsoft Windows 10 RS1
RESOLUTION
Update the HP 3D DriveGuard driver by installing Microsoft Critical updates or by using the following SoftPaq to reinstall the HP 3D DriveGuard software:
SoftPaq Description
Release Notes
Download SoftPaq
HP 3D DriveGuard Software
Version: 6.0.44.1
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP 14-bp100 Laptop PC, HP Notebook - 14-bp100 CTO, HP Pavilion - 14-bf000 CTO, HP Pavilion - 14-bk000 CTO, HP Pavilion - 15-cc000 CTO, HP Pavilion - 15-cc500 CTO, HP Pavilion - 15-cd000 CTO, HP Pavilion - 17-ar000 CTO, HP Pavilion 14-bf000 Laptop PC, HP Pavilion 14-bk000 Laptop PC, HP Pavilion 15-cc000 Laptop PC, HP Pavilion 15-cc500 Laptop PC, HP Pavilion 15-cd000 Laptop PC, HP Pavilion 15-n200 Notebook PC series, HP Pavilion 17-ar000 Laptop PC, HP Pavilion Power - 15-cb000 CTO, HP Pavilion Power 15-cb000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05641942

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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