HP Color LaserJet Pro M254 Printers - Paper Jam Error

Clear paper from the output bin

Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

Turn the printer around, and then open the rear door.

Figure : Opening the rear door
Use both hands to remove any jammed paper or objects from the output bin.

Figure : Removing the jammed paper
Use a flashlight to check for any paper or objects in the rear door area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

warning:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

Figure : Removing the jammed paper
Close the rear door.

Figure : Closing the rear door
Try to print again.

If the error persists, continue to the next step to reset the printer.

Clear paper from the single-sheet slot (Tray 1)

Remove any jammed paper from the single-sheet slot (Tray 1) area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Pull Tray 2 completely out of the printer.

Figure : Removing Tray 2
Press down and pull out the feed slot tray.

Figure : Removing the single-sheet priority feed slot tray
Use a flashlight to check for any paper or objects in the input tray area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Figure : Removing the jammed paper
Push the single-sheet priority feed slot tray into the printer.

Figure : Pushing in single-sheet priority feed slot tray
Reinsert and close Tray 2.

Figure : Reinserting Tray 2
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.
Try to print again.

If the error persists, continue to the next step to reset the printer.

Clear paper from Tray 2

Remove any jammed paper that is accessible from the main input tray area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Pull Tray 2 completely out of the printer.

Figure : Pulling out Tray 2
Use a flashlight to check for any paper or objects in the Tray 2 area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Figure : Removing the jammed paper
If no jammed paper is visible, or if jammed paper is deep enough in the Tray 2 area that it is difficult to remove, press down and remove the feed slot tray.

Figure : Removing the feed slot tray
Use a flashlight to check for any paper or objects in the Tray 2 area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Figure : Removing the jammed paper
Push the feed slot tray into the printer.

Figure : Pushing in the feed slot tray
Reinsert Tray 2.

Figure : Reinserting Tray 2
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.
Try to print again.

If the error persists, check for jammed paper in another area of the printer.

Clear paper from the fuser area

Remove any jammed paper that is accessible from the fuser area (printers without a duplexer). When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Open the rear door.

Figure : Opening the rear door
Use a flashlight to check for any paper or objects in the fuser area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

caution:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

Figure : Removing the jammed paper
Close the rear door.

Figure : Closing the rear door
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.
Try to print again.

If the error persists, check for jammed paper in another area of the printer.

Clear paper from the duplexer (duplex printers only)

Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an error message that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
At the rear of the printer, open the duplexer door.

Figure : Opening the duplexer
Use a flashlight to check for any paper or objects in the duplexer area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

warning:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

Figure : Removing the jammed paper
Close the duplexer.

Figure : Closing the duplexer
Reconnect the power cord to the wall outlet or power strip, and then press the Power button to turn the printer on.
Try to print again.

If the error persists, continue to the next step to reset the printer.

HP Color LaserJet Pro M254 Printers - Paper Jam Error

Step 1: Look for jammed paper

Clear paper from the output bin

Clear paper from the single-sheet slot (Tray 1)

Clear paper from Tray 2

Clear paper from the fuser area

Clear paper from the duplexer (duplex printers only)

Step 2: Reset the printer

Step 3: Try to print again

Step 4: Service the printer

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