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HP Color LaserJet Pro M254 Printers - Paper Jam Error

This document is for the HP Color LaserJet Pro M254dn, M254dw, and M254nw printers.
When trying to print, one of the following error messages displays on the printer control panel.
  • Jam in output bin. Open rear door and clear jam.
  • Check single sheet slot for jam or close tray 2.
  • Jam in print paper path. Open tray 2 and rear door.
  • Remove paper from document feeder. Press [OK] to clear message.
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Look for jammed paper

Look at the error displayed on the control panel screen and use one of the following sections to find and clear any paper or media that might be stuck inside the printer.
You need a flashlight to complete some of these steps.
Figure : Flashlight
 Flashlight

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Step 3: Try to print again

Try to print again to make sure that the hardware functions correctly. If the problem persist, continue to the next section.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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