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HP Customer Support - Knowledge Base

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HP Printers - Scan to Email Cannot Access Email Accounts

This document is for HP printers that support scanning to email from the printer control panel.
When adding your email account to the scan to email feature on the printer control panel, the email server blocks access to your email account and one of the following error messages might display:
  • Gmail requires an additional security step. Please check your email security settings online.
  • The email or password that was entered is not working. Please try again.
  • The SMTP server uses an authentication method that is not supported. Try a different server.
  • Authentication failure SMTP: SMTP server does not support authentication.
  • Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider.
Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.
note:
If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.
  • Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.
  • Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.
  • Other email accounts: From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

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Country/Region: Flag India

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