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HP PageWide Pro 750, MFP 772, 777 - Configure trays

Tray configuration on the control panel typically occurs during initial setup. Correct tray management is essential for making the best use of the product. It is advisable to verify that the configuration settings are correct if printing issues occur.
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not use the tray you want.
note:
The HP online troubleshooting wizards may not be available in all languages.

Guidelines

  • To avoid paper jams, load only the supported media sizes and types in each tray.
    For more information, see Supported media sizes and Supported paper types, tray capacities, and orientations.
  • Make sure to adjust the paper guides to align with the media stack. The paper guides help the product to identify the media size.
  • On the product control panel, verify that the media size and type match the media loaded in each tray. To access the printer configuration screens, open the dashboard, touch (Tray Configuration/Setup), and select the screen you need.
  • When you print, remember to select the correct tray settings in the printer software for the intended print job.

Examples

This table describes the correct settings, for the printer software and printer configuration, of some common print jobs.
I want to...
Follow these steps
The product then does this...
Set the product to automatically select the correct tray.
  • Do one of the following:
    • Windows: Under Paper Source, select Printer Auto Select.
    • OS X: Under Paper Feed, select Auto Select.
    Then, select the correct media size and type for the print job.
  • Printer configuration: Under Settings, on the Paper Setup screen, the media size and type for each tray must match what is actually loaded in the tray.
Queries the trays and selects the first one with the correct media size and type, starting with the default tray.
If Tray 1 contains media and its tray configuration is set to Any Size and Any Type, the product prints to this tray first.
Print from Tray 1.
  • Do one of the following:
    • Windows: Under Paper Source, select Printer Auto Select.
    • OS X: Under Paper Feed, select Auto Select.
  • Printer configuration: Under Settings, on the Paper Setup screen, for Tray 1 Paper Size must be set to Any Size, and Paper Type must be set to Any Type.
Prints from Tray 1 until the tray is empty. It then queries the other trays and prints from the first one with the correct media size and type.
Send a job to the printer, which waits until media is loaded into Tray 1.
  • Printer software: Select Manual Feed.
  • Printer configuration: Under Settings, on the Tray Management screen, Manually Feed Prompt must be set to Always.
Displays a message, prompting you to load the correct media into that tray. After you load the media, the product prints only after you touch OK.
Print to a specific tray only.
  • Printer software: Select the tray you want.
  • Printer configuration: Under Settings, on the Tray Management screen, Use Requested Tray must be set to Exclusive.
Prints the job to the selected tray if the media size and type match.
If they do not match, the control panel displays a message, prompting you to load media into that tray that matches the media size and type selected for the print job in the printer software.
After the correct media is loaded, the printer automatically updates the tray configuration settings of media size and type to match the print job and prints.
Print to a specific tray if the media size and type match; if they do not match, print to another tray.
  • Printer software: Select the tray you want.
  • Printer configuration: Under Settings, on the Tray Management screen, Use Requested Tray must be set to First.
Prints the job to the selected tray if the media size and type match. If they do not match, the product queries the other trays and prints from the first one with the correct media size and type.
For more information about printer software settings, see To print from a computer (Windows) or To print from a computer (OS X).

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