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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP LaserJet Managed MFP E82540-E82560, E87640-E87660 - 13.B2.A1, 13.B2.D1 jam error in tray 1

13.B2.A1, 13.B2.D1 jam error in tray 1

Use the following procedure to clear a paper jam in tray 1. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.A1
  • 13.B2.D1 Jam in tray 1
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 1:
  1. Gently remove the jammed paper from tray 1.
    Figure : Remove jammed paper from tray 1
  2. Open and then close the front door to resume printing.

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Country/Region: Flag India

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