HP ScanJet Enterprise Flow 5000 s4, 7000 s3 - Scanner operation problems

Check the physical connection to the scanner.

• Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.
• Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces down when the cable is properly connected to the scanner.

If the problem persists after verifying the above items, try the following:

1. Do one of the following tasks depending on how the scanner is connected to the computer:
   • If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer.
   • If the USB cable is directly connected to the computer, plug it into a different USB port on the back of the computer.
   • Remove all other USB devices from the computer except for the keyboard and the mouse.
2. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
   • If the scanner works, reconnect any additional USB devices one at a time; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working.
   • If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software.

The following symptoms indicate a problem with the scanner control panel.

• LCD issues: The display is blank, or part of the display content is missing.
• LED issues: LEDs are not working, or are staying in the wrong state.

If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.

The following symptoms indicate a problem with the scanner control panel.

• Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For example, you get a single-sided scan when you press the Duplex Scan button.
• LED issues: LEDs are not working, or are staying in the wrong state.

If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.

Make sure that the document feeder hatch is closed, and that the scanner is turned on.

When scanning to edit text, the optical character recognition (OCR) causes the scanner to scan more slowly, which is normal. Wait for the item to scan.

note:

For the best OCR results, scanner compression should be set to the minimum compression level or be disabled.

Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower level to increase scanning speed.

Verify that the selected scan shortcut specifies two-sided scanning.

When scanning, pages that stick together are scanned as one item. Check to confirm that scanned pages are not stuck together.

• Verify that the page order of the original document is correct before placing the document face down into the input tray.
• Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes) that might cause the pages to feed incorrectly.
• Verify that pages are not stuck together.

• Most scanning software allows a smaller file size to be selected when selecting the output file type. For more information, see the Help for the scanning software being used.
• Verify the scan resolution setting (for more information, see the Help for the scanning software being used):
  • 200 dpi is sufficient for storing documents as images.
  • For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create editable text.
  • For Asian fonts and small fonts, choosing a higher resolution is recommended.

  note:

  For some special black dot background scans, saving the image as a .tif file might make the image smaller.

  Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
• Color scans create larger files than do black and white scans.
• If scanning a large number of pages at one time, consider scanning fewer pages at a time to create more, smaller files.