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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05173345

Version: 1

Advisory: HP EliteDesk, EliteOne, ProDesk, and ProOne G1 - Cannot Update BIOS Over the Network

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Jun-2016

Last updated : 14-Jun-2016

DESCRIPTION
When attempting to update the BIOS over the network (Update BIOS via Network feature), the process hangs while displaying the following:
-- Checking media presence
-- Media present
-- Start PXE over IPv4
The issue occurs if a BIOS Setup password has been configured. It there is no BIOS password, the process completes as expected.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteDesk 700 G1 Microtower PC
  • HP EliteDesk 700 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Tower PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP EliteDesk 880 Microtower PC
  • HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC
  • HP EliteOne 800 G1 All-in-One PC
  • HP ProDesk 680 Microtower PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Business Desktop System BIOS (L01)
Version: 02.68
Revision: A Pass: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 700 G1 Small Form Factor PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 880 G1 Tower PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP ProDesk 680 G1 Tower PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05173345

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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