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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05172672

Version: 1

Advisory: HP EliteBook 740/750/840/850 G1/G2, 745/755 G2, HP ZBook 14 G1/G2 - Critical Update to Prevent Potential Battery Failure

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Jun-2016

Last updated : 13-Jun-2016

DESCRIPTION
A BIOS update is required to prevent an issue where the battery may not recharge properly.
Note: If the battery is no longer accepting a charge, the BIOS update will not be able to recover the battery.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 740 G1 Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 750 G1 Notebook PC
  • HP EliteBook 750 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP ZBook 14 G2 Base Model Mobile Workstation
  • HP ZBook 14 Mobile Workstation
RESOLUTION
To prevent this issue from occurring, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Elitebook 740/750/840/850 G1 and ZBook 14 G1 System BIOS Update
Version: 01.37
Revision: A
HP Elitebook 740/750/840/850 G2 and ZBook 14 G2 System BIOS Update
Version: 01.15
Revision: A
HP Elitebook 745/755 G2 System BIOS Update
Version: 01.41
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP ZBook 14 G2 Base Model Mobile Workstation, HP ZBook 14 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05172672

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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