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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05074228

Version: 1

HP EliteBook G1, ProBook G1 and ZBook G1 Workstation PCs - Windows Desktop Management and MS Office Stops Responding

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Apr-2016

Last updated : 07-Apr-2016

DESCRIPTION
Windows Desktop Management and Microsoft Office freezes or stop responding. This issue is caused by an mis-matched USC (Unified Shader Compiler) dll file.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 720 G1 Notebook PC
  • HP EliteBook 740 G1 Notebook PC
  • HP EliteBook 750 G1 Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ZBook 14 G1 Mobile Workstation PC
  • HP ZBook 15 G1 Mobile Workstation PC
  • HP ZBook 17 G1 Mobile Workstation PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 8.1 Pro
Software:
SP71151 - Intel Video Driver and Control Panel v10.18.14.4139.
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the Video driver:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 4332
Revision: F
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 720 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ZBook 14 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05074228

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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