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HP Printers - Control Panel Displays the Wrong Language

This document is for the following printers.
HP DeskJet Ink Advantage 3835 All-in-One Printer
HP ENVY 4512 All-in-One printer
HP ENVY 5545 e-All-in-One printer
HP DeskJet Ink Advantage 3836 All-in-One Printer
HP ENVY 4516 All-in-One printer
HP ENVY 5546 All-in-One printer
HP DeskJet Ink Advantage 3838 All-in-One Printer
HP ENVY 4520 All-in-One Printer
HP OfficeJet 3830 All-in-One Printer
HP DeskJet Ink Advantage 4535 All-in-One Printer
HP ENVY 4522 All-in-One Printer
HP OfficeJet 3831 All-in-One Printer
HP DeskJet Ink Advantage 4536 All-in-One Printer
HP ENVY 4523 All-in-One Printer
HP OfficeJet 3832 All-in-One Printer
HP DeskJet Ink Advantage 4538 All-in-One Printer
HP ENVY 4524 All-in-One Printer
HP OfficeJet 3834 All-in-One Printer
HP DeskJet Ink Advantage 4675 All-in-One Printer
HP ENVY 5540 All-in-One Printer
HP OfficeJet 4650 All-in-One Printer
HP DeskJet Ink Advantage 4676 All-in-One Printer
HP ENVY 5542 e-All-in-One Printer
HP OfficeJet 4652 All-in-One Printer
HP DeskJet Ink Advantage 4678 All-in-One Printer
HP ENVY 5543 All-in-One Printer
HP OfficeJet 4654 All-in-One Printer
HP DeskJet Ink Advantage 5575 All-in-One Printer
HP ENVY 5544 All-in-One Printer
HP OfficeJet 4655 All-in-One Printer
If the printer control panel displays the wrong language, remove any protective film from the touchscreen, and then change the language through the software installation, Embedded Web Server (EWS), or control panel menu.

Step 1: Remove the protective film from the control panel

To prevent any scratches to the touchscreen during shipping, your printer might come with protective film on the printer control panel. For the control panel to be fully responsive to touch, remove the protective film.
Once the protective film is removed, continue to the next step.

Step 2: Change the language through the software

Read one of the following sections based on your operating system. If you have already installed the software on your computer, skip to the step to change the language through the Embedded Web Server.
If these steps did not resolve the issue, continue to the next step.

Step 3: Change the language through the Embedded Web Server (network only)

If your printer is connected to your computer with a USB cable, skip to the next step to change the language through the control panel
Use an Internet browser to open the Embedded Web Server (EWS), and then change the language setting. The EWS is available only for printers that are set up on a wired (Ethernet) or wireless network.
  1. Print a Network Configuration Page.
    1. On the printer control panel, swipe the display to the left, and then touch Setup.
    2. Touch Tools.
    3. Swipe up on the display, and then touch Network Configuration Report.
      A Network Configuration Page prints.
      Figure : Example of a Network Configuration Page
      Image: Example of a Network Configuration Page
  2. On the Network Configuration Page, find URL for the embedded web server.
    Figure : Example of the EWS URL on the Network Configuration Page
    Image: EWS URL on the Network Configuration Page
  3. From a computer connected to your network, type the entire URL into an Internet browser. If the webpage remains blank, try a different Internet browser.
  4. In the EWS, click the Settings tab.
  5. Click Preferences, and then click International.
  6. Under Control Panel Language, select the desired control panel language.
    Figure : Example of the Control Panel Language Selection
    Image: Example of the Control Panel Language Selection
  7. Click Apply, wait until the changes are confirmed, and then close the EWS.
  8. Turn your printer off and then on.
If these steps did not resolve the issue, continue to the next step.

Step 4: Change the language through the control panel

Adjust the printer language through the control panel menu. These steps guide you through the process, even if you cannot read the language on the control panel.
  1. Turn your printer off and then on.
  2. On the printer control panel, swipe the display to the left, and then touch the Setup icon.
  3. Touch the first option that displays on the printer control panel. This option is the Preferences menu.
  4. Touch Language. Depending on your printer, the language selection is first or second option that displays on the printer control panel.
    • For DeskJet Ink Advantage 3835, 3836, 3838, 4535, 4536, 4538, 5575, ENVY 4512, 4516, 4520, 4522, 4523, 4524, 5540, 5542, 5543, 5544, 5545, 5546, OfficeJet 3830, 3831, 3832, and 3834 printers, the language selection is the first option that displays on the control panel.
    • For DeskJet Ink Advantage 4675, 4676, 4678, OfficeJet 4650, 4652, 4654, and 4655 printers, the language selection is the second option that displays on the control panel.
    A list of available languages displays.
  5. Scroll through the list to find your desired language option, and then touch Yes to confirm.
If these steps did not resolve the issue, continue to the next step.

Step 5: Service the printer

If your printer continues to display the wrong language, contact HP to service the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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