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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04876496

Version: 1

Advisory: HP EliteBook 725, 745, and 755 G3 Notebook PCs - Microsoft Lync Will Not Start Video When Making a Video Call

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Nov-2015

Last updated : 04-Nov-2015

DESCRIPTION
When trying to start a Video call using Microsoft Lync, the following error is displayed and the video fails to start:
We couldn't start your video

sourceInformation

SCOPE
Information in this document applies to the following:
Comptuers:
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
Operating Systems:
  • Microsoft Windows 10 for IoT (64-bit)
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Mobile
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
Download and install KB288992, Upate for Microsoft Lync 2013 32-Bit Edition, from Microsoft to resolve the issue:

Hardware platforms affected : HP EliteBook 725 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04876496

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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