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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10

This document applies to all HP and Compaq computers upgraded to Windows 10.
After the Windows 10 upgrade is completed, the screen will blink or flash on the Windows desktop.
To resolve this issue, prepare the computer by doing a hard reset on a notebook computer or restarting a desktop computer. The instruction are in the next section.
Proceed through the steps in order.

Step 1: Prepare the computer with a hard reset

The first step is to prepare the computer. See the appropriate instructions below for your type of computer.
  • Notebook computers: Perform a hard reset using the instruction for your notebook, whether it has a removable battery or a fixed, non-removable battery.
  • Desktop computers: Restart the computer using the instructions below.

Step 2: Make sure Windows is updated

After doing a hard reset on the notebook or restarting the desktop computer as described in Step 1, it is necessary to make sure Windows has the most recent updates.

Step 3: Uninstall the Norton antivirus (if installed)

To fix the flickering screen, download the Norton tool. After downloading it, start the computer in Safe mode, then run the fix tool. After running the fix tool, restart the computer in normal mode.

Step 4: Update the chipset and graphics drivers

Refer to Downloading or Updating Software and Drivers for HP Computers for detailed instruction to update the drivers.

System recovery or Go Back

If after upgrading to Windows 10 you have decided that the experience does not meet your expectation, there are a few ways to revert back to the operating system you upgraded from. Please refer to the section Can I revert back to my previous operating system? in this HP support document: Where Do I Find Windows 10 Drivers and Software for My Model?. Read each item carefully before determining your recovery option as the condition of your operating system and data will vary based on your selection.

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