solution Contentsolution Content

Sprout by HP - The Mouse Does Not Work on the Touch Mat After Upgrading to Windows 10

The mouse cannot be used on the touch mat. This occurs on Sprout by HP computers that shipped with Windows 8.1 after upgrading to Windows 10.
note:
This does not occur on Sprout computers that shipped with Windows 10 installed.
Resolve the issue as follows:
  1. Open Sprout Settings.
  2. Select Device Settings.
  3. Under Mouse Control, check the box, Permit the mouse on the touch mat.
    Figure : Sprout Settings
    Sprout Settings showing Permit the mouse on the touch mat box