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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP ENVY 15 Notebook PC - Windows Hello Facial Recognition Log-in Option Is Not Available After Upgrading to Windows 10

After upgrading to Windows 10, the new Windows Hello log-in option for facial recognition may not be available as expected.
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel RealSense Depth Camera Management (DCM) Driver
Version: 1.4.27.24669
Revision: B Pass: 3
NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

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Country/Region: Flag India

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