HP PCs - Performing a System Recovery (Windows 10)

1. Turn off the computer.
2. Disconnect all connected devices and cables such as personal media drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
   Do not disconnect the monitor, keyboard, mouse, or power cord.
3. Turn on the computer.
4. From the Start screen, type recovery manager, and then select HP Recovery Manager from the search results.
   If you are prompted for an Administrator password or confirmation, type the password or provide the confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
5. Under Help, click Windows System Reset.
   
6. Select Keep my files.
   
7. Wait while the computer gets things ready.
   
8. Read Your apps will be removed, and then click Next.
   
9. If you continue to Reset the PC, you won't be able to undo, or go back, to a previous version of Windows.
   
10. You are now ready reset, or refresh, the computer.
    To proceed, click Reset.
    
11. Follow any on-screen instructions.

1. Turn off the computer.
2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
   Do not disconnect the monitor, keyboard, mouse, or power cord.
3. Turn on the computer.
4. From the Start screen, type recovery manager, and then select HP Recovery Manager from the search results.
   If you are prompted for an Administrator password or confirmation, type the password or provide the confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
5. Under Help, click Windows Recovery Environment.
   
6. Click OK. The system reboots into the Windows Recovery environment.
   
7. Click Troubleshoot.
   
8. Click Recovery Manager.
   
9. Click Recover without backing up your files, and then click Next.
   
10. Read the System Recovery information. To proceed, click Next.
    
    Recovery Manager is preparing the system for recovery.
    
11. The preparations are complete. Click Continue.
    
    The computer restarts. Follow any on-screen instructions and do not interrupt it during the process. The computer might restart a number of times during the recovery process.

1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
   Do not disconnect the monitor, keyboard, mouse, or power cord.
2. Insert the recovery media (USB Drive, CD/DVD) and then turn off the computer.
3. Turn on the computer and immediately press the Esc (escape) key repeatedly, about once every second, until the Startup Menu opens.
   • Notebook
     
   • Desktop
     
4. Press F9 to open Boot Device Options
   menu.
5. Use the up or down arrow key to select the CD/DVD drive or USB drive, and then press Enter.

   note:

   If you are using recovery media supplied by HP, a black window opens asking you to Press any key to boot from the CD or DVD..... This screen only displays for 3-4 seconds and if no key is pressed, the system boots normally into Windows. You must repeat these steps in order to boot from the CD/DVD recovery media.

   
   
   

   note:

   More than one USB drive or CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the USB drive CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error is displayed, restart the computer by pressing the power button, and then repeat these steps to select another USB or CD/DVD drive. When recovery starts, continue using the steps to complete recovery.

6. Select the language.
   
7. The option should be Factory Reset. Click Next.
   
8. On the Welcome page, click Next.
   
9. To recover your system without backing up your files, the files should already be backed up and saved.
   To continue, if you have backed up your files, click Recover without backing up your files, otherwise click Back up your files first (recommended).
   
10. Prepare the computer for recovery.
    
11. After all files are copied to the hard drive, on the Factory Image preparations screen, you are asked if you have received a Supplemental Recovery Disc.
    If you have, insert it now. If not, click Skip.

      caution:

    If you are using a recovery USB drive supplied by HP, click Skip.

    
12. When the Recovery preparation is complete window is displayed, perform the next step, depending on your recovery media:
    • If you are using a recovery USB drive: Remove the USB drive, and then click Continue.

      note:

      If the USB drive is not removed, the recovery process reboots to the first recovery screen and starts over.

    • If you are using a CD/DVD: Click Continue.
13. The computer might go through several Software Installation screens; this is normal, please do not turn off your computer during this process.

    note:

    Do not interrupt the process as the computer restarts multiple times during the recovery and installation process.

    
14. When setup is complete, do the following:
    1. Turn off the computer.
    2. Reconnect all devices and cables.
    3. Turn on the computer.
    Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
15. Before using the computer:
    • Protect your computer by reinstalling any virus and security software that was installed before the system recovery.
    • Reinstall any software programs that were added after purchasing the computer.
    • Add back to the computer any files that were backed up.

1. Search for and open HP Recovery Manager.
2. In Recovery Manager, click Create recovery media.
   
3. Click I Accept to the notification that only one set of recovery media can be made.
   Then click Continue.
   
4. The media detection page opens.

     caution:

   If you select to create the recovery media in a USB flash drive, the USB flash drive must be able to hold more than the minimum amount of data displayed on the screen; not all the capacity in a USB drive is usable. Example: If the minimum amount of data required shows 16 GB, use an 18 GB drive for better results. If the size of the USB drive is larger than 32 GB, the extra size on the flash drive might not be usable after the recovery media is created. Please be aware that all data on the selected USB flash drive is lost after the recovery media is created.

   Select whether to create the recovery media on a USB flash drive or CDs and follow the on-screen instructions.
   
   Select whether to create the recovery media on a USB flash drive or CDs and follow the on-screen instructions.
   For example: Choosing the USB Flash Drive:
   

  caution:

Back up all personal files and read all caution statements before performing a factory reset. Failure to backup your files results in loss of files and information.

For instructions to backup and save your files, see Backing Up Your Files (Windows 10, 8). After backing up your files, use the following instructions to use the media you created to recover your computer.

1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
   Do not disconnect the monitor, keyboard, mouse, or power cord.
2. Insert the recovery media (USB Drive, CD/DVD) and then turn off the computer.
3. Turn on the computer and immediately press the Esc (escape) key repeatedly, about once every second, until the Startup Menu opens.
   • Notebook
     
   • Desktop
     
4. Press F9 to open Boot Device Options
   menu.
5. Use the up or down arrow key to select the CD/DVD drive or USB drive, and then press Enter.
   • Notebook
     
   • Desktop
     

   note:

   More than one USB Drive or CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the USB Drive CD/DVD options from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error is displayed, restart the computer by pressing the power button, and then repeat these steps to select another USB or CD/DVD drive. When recovery starts, continue using the steps to complete recovery.

   If you cannot select the recovery media drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see Disabling Secure Boot in Windows 10 for this document.

6. When prompted to run Recovery Manager from the hard drive or from media, select Run program from media, and then click Next.
   
   HP Recovery manager opens.
7. Select Factory Reset to erase all the data and information from the hard drive and restore it to the original factory condition. Then click Next.

     caution:

   If you have not already backup your files, click file backup and follow the instructions. Proceeding without backing up your files results in lost files and information.

   
8. Select Recover without backing up your files.
   If you still have not backed up your files, select Backup your files first (recommended) and follow the on-screen instructions.
   
9. Read the Factory Reset information and then click Next.
   
10. click OK to proceed after reading the warning.
    
11. Wait while Recovery Manager prepares the factory image. Wait for the next screen.
    
12. The recovery preparation is complete. Click Continue to proceed.
    

1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
   Do not disconnect the monitor, keyboard, mouse, or power cord
2. Insert the recovery media (USB Drive, CD/DVD) and then turn off the computer.
3. Turn on the computer and immediately press the Esc (escape) key repeatedly, about once every second, until the Startup Menu opens.
   • Notebook
     
   • Desktop
     
4. Press F9 to open Boot Device Options
   menu.
5. Use the up or down arrow key to select the CD/DVD drive or USB drive, and then press Enter.
   • Notebook
     
   • Desktop
     

   note:

   More than one USB drive or CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the USB drive CD/DVD options from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error is displayed, restart the computer by pressing the power button, and then repeat these steps to select another USB or CD/DVD drive. When recovery starts, continue using the steps to complete recovery.

   If you cannot select the recovery media drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot in Windows 10 in this document.

6. When prompted to run Recovery Manager from the hard drive or from media, select Run program from media, and then click Next.
   
   HP Recovery manager opens.
7. Select System Recovery to erase all the files from the hard drive and restore it to the original factory condition. Then click Next.

     caution:

   If you have not already backup your files, click file backup and follow the instructions. Proceeding without backing up your files results in lost files and information.

   
8. Select Recover without backing up your files and then click Next.
   
9. HP Recovery Manager prepares the computer for recovery.
   
10. If you are using recovery discs, follow the on-screen instructions by inserting the next disc as prompted. Do not click Cancel.

      caution:

    Do not stop the process while the Windows partition is being reformatted and the files to restore the hard drive are being copied.

11. Wait while the files are copied to the hard drive.
    
12. Click Continue when the recovery preparation is complete.

      caution:

    Do not interrupt the process as it restarts multiple times during the recovery and installation phase.

    
13. Do not turn off your computer during this process. The computer might go through several Software Installation screens.
    
14. When setup is complete, do the following:
    1. Turn off the computer.
    2. Reconnect all devices and cables.
    3. Turn on the computer.
15. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

1. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
   
   
2. Use the down arrow key to select Secure Boot, press Enter, and then use the down arrow key to modify the setting to Disable and press Enter.
3. Use the arrow keys to select Legacy Support and press Enter, and then use the arrow keys to modify the setting to enable and press Enter.
4. Press F10 to accept the changes and exit or use the left arrow key to select the Exit, use the down arrow key to select Exit Saving Changes and then press Enter to select Yes.
5. The Computer Setup Utility closes and the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
6. The Computer Setup Utility closes and the computer restarts.
7. Turn the computer off and try to boot from the Recovery media once again.
8. If you are still unable to start from the recovery media, even after disabling secure boot and enabling legacy support, try to perform a recovery using HP Recovery Manager.

1. Use the right arrow key to choose the Security menu, then use the down arrow key to select Secure Boot Configuration, and then press Enter.
   
2. Press F10 when the Secure Boot Configuration window is displayed.
   
3. Use the down arrow key to select Secure Boot, then press the left or right arrow keys to modify the setting to Disable.
4. Use the up arrow key to select Legacy Support, then press the left or right arrow key to modify the setting to Enable and press F10.
5. Press F10 to accept the changes and exit. Then press Enter or use the left arrow key to select File, use the down arrow key to select Exit Saving Changes, and then press Enter to select Yes.
6. The Computer Setup Utility closes and the Operating System Boot Mode Change screen is displayed, prompting you to confirm the Boot Options change.
   Type the code shown on the screen, and then press Enter to confirm the changes.
7. The Computer Setup Utility closes and the computer restarts.
8. Turn the computer off and try to boot from the Recovery media once again.
9. If you are still unable to start from the recovery media, even after disabling secure boot and enabling legacy support, try to perform a recovery using HP Recovery Manager.