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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Pro M402, M403 - Installing the printer software in Windows for a USB cable connection

  note:
The HP printer must be set up before you install the printer software. If you have not already set up the printer, follow the instructions for setting up your printer hardware.
Installation and driver options
Review the following information to decide which installation option to use.
Download
CD
For a new printer
Downloading the software is free from the HP Web site and it includes the latest printer-specific drivers, installer software, and other administrative tools.
The software download is the preferred solution as it provides full printer software functionality or the most advanced features available for the printer. This driver is the best option and is recommended for most multi-function printers when available.
CD installation is also a quick and easy method, but might not contain the latest software available, even for a newer printer.
For an older printer
Downloading the software provides good results for older printers and can help avoid installation issues.
CD installation might not work if you are installing the printer on a computer running a newer operating system that released after the HP printer released.
About the software
The software available from the HP Web site is the most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.
The software on the CD is current only to the date of the printer release.
In addition to software installation options, there are also multiple types of print drivers available for some printers. For Windows, the following options might be available:
HP PCL 6 print driver: The HP PCL 6 print driver is included on the in-box CD and is the default print driver. The HP PCL 6 print driver has the following characteristics:
  • Recommended for all Windows environments and for most printing needs, including general office applications such as word processing or spreadsheets
  • Provides the overall best speed, print quality, and printer-feature support for most users
  • Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments
  • Might not be fully compatible with third-party and custom software programs that are based on PCL 5
HP Universal Print Driver (UPD): The HP Universal Print Driver (UPD) for Windows is designed to easily manage print environments with multiple printers on a network. The HP UPD is a good choice for a print-only printer because this driver ONLY provides print capability.
To use the UPD, download it from the HP Web site. For more information, go to www.hp.com/go/upd.
The following video demonstrates how to install the printer for a USB cable connection:
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Windows® installation for a USB connection by downloading the software
There are two methods for downloading the printer software. Use 123.hp.com to access an automated installation tool that detects the computer operating system and HP printer model in order to download and install the most up-to-date printer software. Use the Product Support page to manually download and install the printer software.
  note:
For Windows XP, Windows Vista, or Windows 7: Do not connect the USB cable before installing the software. The installation process prompts to connect the cable at the appropriate time.
Method one: Download the printer software from 123.hp.com
  1. Go to 123.hp.com.
  2. From the Select Printer drop-down menu, select HP LaserJet Printers*, and then click Begin.
  3. When the Connect screen displays, click Download.
    The computer downloads HP Easy Start.
  4. Follow the steps provided to install the printer software.
Method two: Download the printer software from the Product support page
Step one: Download the printer software
  1. Browse to the Software & driver downloads page for your printer: Software & driver downloads
  2. If prompted, select the printer from the list of similar printers on the page.
  3. Select your language from the drop-down list, and then select the computer’s operating system.
  4. Click Driver - Product Installation Software, and then review the available software and driver options. The options available vary depending on the printer.
      note:
    HP recommends the Full Software Solution option to optimize printer performance and features.
  5. Click a driver item to select it, review the driver details, and then click Download. The software downloads to the computer and the HP Installer opens.
      note:
    Make a note of the folder location
      note:
    If the HP Installer does not open automatically, browse to the folder location and open the downloaded file. The file name ends in .exe.
Step two: Use the HP Installer to complete the software installation process
The HP Installer is made up of six parts. Complete all six parts to install the printer software.
  note:
The HP Installer might ask to check online for the latest installation updates for the printer. For the best installation results, HP recommends clicking Yes to let the installer check for and download updates.
Part one: Software Install
The Software Selection screen details the software to be installed.
  1. Select the software to install:
    • To proceed with the recommended software installation, click Next.
    • To customize the software to install, click Customize software selections. When the customized software selections are complete, click Next.
    • To access additional support options and tools, click the More Options drop-down menus. Click Back to return to the Software Selection screen. The options include:
      • Documentation: Download the User Guide, Readme file, and the Warranty and Legal Guide.
      • Web Support: Access the Product Support page for the printer.
  2. Read the installation agreements and settings documents, select I have reviewed and accept the installation agreements, and then click Next.
Part two: Prepare to install
A Preparing to install message displays
  1. When Preparing to install is complete, click Next.
Part three: Connect the product
  1. On the Connection Type screen, select Directly connect to this computer using a USB cable, and then click Next.
  2. Windows XP, Windows Vista, or Windows 7 only: When the Connect your Product now screen displays, verify that the printer is turned on, and then connect the USB cable from the printer to the computer.
  3. Wait while the installer detects the printer. When the process is complete, the Product has been connected successfully screen displays.
Part four: Install
When the software installation is complete, a Your software has been successfully installed message displays.
  1. On the Product Configuration screen, review the configuration options and change them if necessary. Click Next.
Part five: Configure Product
  1. On the Enable HP Web Services screen, review the information about HP ePrint and HP Apps. Click Next.
      note:
    For more information about HP ePrint, see Setup ‘HP ePrint via email’ (c02981597).
    The HP Embedded Web Server (EWS) opens.
      note:
    If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
  2. Use the EWS to enable HP Web Services.
Part six: Complete
  1. Click Finish to complete the installation process.
Share the printer
Share the printer on the network to allow other users to access and use the printer. Follow these steps to share the printer on a network.
To share the printer in Windows® 7 operating system or earlier versions
  1. Depending on the operating system, click the Start button, and then do one of the following to find the list of installed printers:
    • Click Devices and Printers or Printers and Faxes.
    • Click Control Panel, and then click Printers. Or, first click Hardware and Sound, and then click Printers.
    • Click Settings, and then click Printers or Printers and Faxes.
  2. Right-click the printer icon of the printer.
  3. Click Printer Properties.
  4. Click the Sharing tab, and then select Share this printer.
  5. Assign a Share name to the printer, and then click Apply.
  6. Click OK to close the Properties window.
For Windows® 8 and Windows® Server 2012 operating systems
  1. Right-click the lower-left corner of the computer screen.
  2. Click Control Panel.
  3. Click View devices and printers or Devices and printers.
  4. Right-click the printer icon of the printer.
  5. Click the Sharing tab, and then select Share this printer.
  6. Assign a Share name to the printer, and then click Apply.
  7. Click OK to close the Properties window.
Windows® installation for a USB connection using the in-box CD
The installer might ask to check online for the latest installation updates for the printer. For the best installation results, HP recommends clicking Yes to let the installer check for updates and download them.
  note:
For Windows XP, Windows Vista, or Windows 7: Do not connect the USB cable before installing the software. The installation process prompts to connect the cable at the appropriate time.
Step one: Use the in-box CD to open the HP Installer
  1. Insert the printing system software CD into the CD-ROM drive. The software installer detects the language of the operating system, and then displays the main menu of the installation program in the same language.
    If the installer program has not started after 30 seconds, complete these steps:
    1. On the Start menu, click the Run option.
    2. Type the following: X:\SETUP.EXE (where X is the letter of the CD-ROM drive).
    3. Click the OK button. The installer program starts.
        note:
      If the User Account Control dialog box opens, click Allow or Yes to continue.
Step two: Use the HP Installer to complete the software installation process
The HP Installer is made up of six parts. Complete all six parts to install the printer software.
  note:
The HP Installer might ask to check online for the latest installation updates for the printer. For the best installation results, HP recommends clicking Yes to let the installer check for and download updates.
Part one: Software Install
The Software Selection screen details the software to be installed.
  1. Select the software to install:
    • To proceed with the recommended software installation, click Next.
    • To customize the software to install, click Customize software selections. When the customized software selections are complete, click Next.
    • To access additional support options and tools, click the More Options drop-down menus. Click Back to return to the Software Selection screen. The options include:
      • Documentation: Download the User Guide, Readme file, and the Warranty and Legal Guide.
      • Web Support: Access the Product Support page for the printer.
  2. Read the installation agreements and settings documents, select I have reviewed and accept the installation agreements, and then click Next.
Part two: Prepare to install
A Preparing to install message displays
  1. When Preparing to install is complete, click Next.
Part three: Connect the product
  1. On the Connection Type screen, select Directly connect to this computer using a USB cable, and then click Next.
  2. Windows XP, Windows Vista, or Windows 7 only: When the Connect your Product now screen displays, verify that the printer is turned on, and then connect the USB cable from the printer to the computer.
  3. Wait while the installer detects the printer. When the process is complete, the Product has been connected successfully screen displays.
Part four: Install
When the software installation is complete, a Your software has been successfully installed message displays.
  1. On the Product Configuration screen, review the configuration options and change them if necessary. Click Next.
Part five: Configure Product
  1. On the Enable HP Web Services screen, review the information about HP ePrint and HP Apps. Click Next.
      note:
    For more information about HP ePrint, see Setup ‘HP ePrint via email’ (c02981597).
    The HP Embedded Web Server (EWS) opens.
      note:
    If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
  2. Use the EWS to enable HP Web Services.
Part six: Complete
  1. Click Finish to complete the installation process.
Share the printer
Share the printer on the network to allow other users to access and use the printer. Follow these steps to share the printer on a network.
To share the printer in Windows® 7 operating system or earlier versions
  1. Depending on the operating system, click the Start button, and then do one of the following to find the list of installed printers:
    • Click Devices and Printers or Printers and Faxes.
    • Click Control Panel, and then click Printers. Or, first click Hardware and Sound, and then click Printers.
    • Click Settings, and then click Printers or Printers and Faxes.
  2. Right-click the printer icon of the printer.
  3. Click Printer Properties.
  4. Click the Sharing tab, and then select Share this printer.
  5. Assign a Share name to the printer, and then click Apply.
  6. Click OK to close the Properties window.
For Windows® 8 and Windows® Server 2012 operating systems
  1. Right-click the lower-left corner of the computer screen.
  2. Click Control Panel.
  3. Click View devices and printers or Devices and printers.
  4. Right-click the printer icon of the printer.
  5. Click the Sharing tab, and then select Share this printer.
  6. Assign a Share name to the printer, and then click Apply.
  7. Click OK to close the Properties window.
Use the Windows® Add Printer Wizard to install the print driver only
To install the print driver only, follow these steps to download the driver from the Web and install it by using the Windows Add Printer Wizard.
  1. On this Web page, under Product Support, find the Download Options drop-down menu, and then select Drivers & Software.
  2. If necessary, select your printer from the list of similar printers on the page.
  3. Select your language from the drop-down list, and then select the computer’s operating system.
  4. Click Driver - Product Installation Software or Driver - Universal Print Driver, and then review the driver options available for your printer. The options available vary depending on your printer.
      note:
    To install only the print driver, choose the driver option that indicates print driver only or print driver (no installer).
  5. Click a driver item to select it, review the driver details, and then click Download. The driver downloads to the computer. Make note of the folder location.
  6. When the download is complete, open the Add Printer Wizard:
    • Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers. Click the option to add a printer.
    • Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers. Click the option to add a printer.
    • Windows 8: Right-click or touch and hold the lower left corner of the screen to display the menu. Click or tap Control Panel, and then click or tap Devices and Printers. Click or tap the option to add a printer.
  7. Answer the questions in the Add Printer Wizard until the screen that shows the printer manufacturer list displays.
  8. Click Have Disk.
  9. Browse to the folder where the files were downloaded and extracted.
  10. Select the appropriate INF file.
  11. Click Open, and then click OK.
  12. Select the appropriate print driver.
  13. Follow the on-screen instructions to complete the print driver installation.
Assigning a port
When the installation process is complete, you might need to assign the printer to a port on your network if you did not assign a port during setup. Perform one of the following procedures:
To install the print driver in Windows® 7 operating system or earlier versions
  1. Depending on your operating system, click the Start button, and then do one of the following to find the list of installed printers:
    • Click Devices and Printers or Printers and Faxes.
    • Click Control Panel, and then click Printers. Or, first click Hardware and Sound, and then click Printers.
    • Click Settings, and then click Printers or Printers and Faxes.
  2. Right-click the printer that you just installed.
  3. Click Properties or Printer Properties.
  4. Click the Ports tab to change the port information. After selecting the port, click Apply.
  5. To ensure the printer is updated, click the Device Settings tab.
  6. Click the Automatic Configuration drop-down menu, and then select Update Now. When the update is complete, click OK to close the dialog box.
For Windows® 8 and Windows® Server 2012 operating systems
  1. Right-click the lower-left corner of the computer screen.
  2. Click Control Panel.
  3. Click View devices and printers or Devices and printers.
  4. Right-click the printer icon of the printer you just installed.
  5. Click the Ports tab to change the port information. After selecting the port, click Apply.
  6. To ensure the printer is updated, click the Device Settings tab.
  7. Click the Automatic Configuration drop-down menu, and then select Update Now. When the update is complete, click OK to close the dialog box.

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