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HP Notebook PCs - Computer Does Not Start (Windows 10)

This document is for HP and Compaq notebook computers running Windows 10.
This document provides possible solutions to many common computer startup issues.
Perform a hard reset
Perform a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
  • Clears the memory.
  • Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
  • Windows stops responding.
  • The display suddenly goes blank.
  • The computer does not wake from sleep or hibernate modes.
  • Software applications freeze or fail to respond.
Run the System Diagnostics tests
The diagnostic tests are run from the Startup menu. These tests check the main components of your computer to make sure they are working properly. Use the following steps to run the diagnostics tests to check for problems.
  1. Press and hold the Power button until the computer turns off completely.
  2. Turn on the computer. Immediately press the Esc key repeatedly, about once every second, until the Startup Menu is displayed.
  3. Press the F2 key. The System Diagnostics screen is displayed and the following menu is shown.
    • System Information
    • Start-Up Test
    • Run-In Test
    • Hard Disk Test
    • Memory Test
    • Battery Test
    • Error Log
    • Exit
    Figure : System Diagnostics
    System Diagnostics screen with menu
  4. Click the test you want to run. Each test runs individually and displays the results.
Contacting HP Support
If you cannot find a solution in this document, contact HP for further assistance or to have the computer serviced.

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