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Microsoft Support for Windows 7 ended on Jan 14, 2020
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HP Printers - Install and Use the HP Smart App (Windows 10)

This document is for HP printers and the HP Smart app for Windows 10 computers.

The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.

note:
This document is for the HP Smart app on Windows 10. If you are using Mac or a mobile device, go to Install and Use the HP Smart App (Mac) or Install and Use the HP Smart App (Android, iOS).

Step 1: Install the HP Smart app

Install the HP Smart app, and then add your printer.

On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.
On your computer, open the HP Smart app, and then click the Plus sign .
Follow the on-screen prompts to add your printer or set up a new printer.

Step 2: Print or scan documents and photos

On the HP Smart app home screen, click a tile to print or scan an item from your printer, or scan images with your Windows 10 device's camera.

Print a PDF or photo

Print a PDF or photo saved on your Windows 10 device.

note:
HP Smart currently supports printing of PDF documents and most image files. Print other files types directly from their associated applications, such as Microsoft Word.

From the HP Smart app home screen, click Print Document or Print Photo.
Locate the PDF or photo in the Documents folder or Pictures library, or browse to another folder where the file might be saved.
Select the document or photo you want, and then click Print.

A preview of the print job displays in the Microsoft Print Preview window.
From the preview window, you can select a different printer or make any changes to the print settings, such as paper size or output quality, if necessary.
From the preview window, click Print.

The print preview window closes and the printer prints your document or photo.
From the HP Smart app Print window, click Done.

The app returns to the home screen.

Scan a document or photo from your printer

Scan documents or photos from your printer to your Windows 10 device. Then save your scans or share them via email or social media.

From the HP Smart app home screen, click the Scan tile.

The Scan window opens.
From the Scan window, change settings such as document type (document or photo), page size, output type, source, resolution, and compression to match the scan job, and then click Scan .

A preview of the scan displays.
On the preview screen, click Edit, and then make any changes with the app editing tools, such as crop or rotate. You can also click and hold one of the blue dots to manually adjust the border.

An editable preview of the scan displays in the Edit window.
When you complete the edits, click Apply.

The Result window displays any changes to the scan.
From the Result window, you can print, rename, save, share, or add pages to the scan:
- Print: Send the scan job to your printer.
- Rename: Change the name of your file before saving or sharing it.
- Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.
- Share: Send the scan job in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows Store.
- Add a page: Add one or more pages to the current scan job.
After you save or share the scan job, click OK.

Scan a document or photo with your device's webcam or camera

Use the webcam or camera on your Windows 10 device to scan a document or photo as a PDF or JPEG file. Then save your scans to your device or share them via email or social media.

From the HP Smart app home screen, click Scan, click Camera, and then click OK.

The Choose the Source window opens with a view from the webcam.
Select a document or photo to display in front of the webcam or camera. A square or rectangular document or photo produces the best results.
Position the item in front of the webcam or camera, and then click the red button to scan the item.

An editable preview of the scan displays in the Adjust Boundaries window.
From the Adjust Boundaries window, click and hold one of the blue dots to manually adjust the border, or if you are satisfied with the scan job, click Apply.

If the scan job is not satisfactory, click the back arrow to scan the item again.
From the Result window, click Edit to make changes to the scan with the app editing tools, such as crop or rotate.
When you complete the edits or additions, click Done.

The Result window displays any changes to the scan.
From the Result window, you can print, rename, save, or share the scan:
- Print: Send the scan job to your printer.
- Rename: Change the name of your file before saving or sharing it.
- Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.
- Share: Send the scan job in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows Store.
- Add a page: Add one or more pages to the current scan job.
When you complete the edits or additions, click Done.

The Result window displays any changes to the scan.
After you save or share the scan job, click OK.

Step 3: Manage printer preferences, messages, and supplies

From the home screen, view the printer status and access your HP Instant Ink dashboard, or access printer information, printer reports, or maintenance tasks.

note:
Printer information, reports, and tools vary by printer.

View printer status: Confirm your printer is ready for use. A yellow caution triangle displays when the printer needs attention.
Check ink or toner levels and order supplies: View the estimated ink or toner levels on the home screen. To order supplies, click your printer, click Supply Status, and then click Order Supplies.
Access the HP Instant Ink dashboard: Click the HP Instant Ink tile to open your HP Instant Ink dashboard or enroll your printer in HP Instant Ink.
Print reports and access tools: Click your printer, and then click Printer Reports to print reports such as a Printer Status Report, Network Configuration Page, or Print Quality Report. Click Print Quality Tools to perform maintenance actions on the printer.
View wireless status and information: Click your printer, and then click Network Information to view information such as the printer's IP address, Wi-Fi Direct name, and network status.
View a list of print jobs: Click your printer, and then click See What's Printing to view recent print jobs.

Not all printer models support this feature.
Access the printer's Embedded Web Server (EWS): Click your printer, and then click Advanced Settings to open the printer's Embedded Web Server (EWS).
Forget a printer: Right-click your printer, and then click Forget this printer to remove a printer from the home screen.

Step 4: Learn about additional features and resources

From the HP Smart app home screen, explore additional features of the HP Smart app and access support resources from HP.

note:
Some features might not be available for your printer.

Print Anywhere: Use your mobile device to send print jobs over the Internet when you are away from your printer. Available on select HP printers. Go to Print Anywhere with the HP Smart App for more information.
Smart Tasks: Create shortcuts for printing, emailing, or saving files from the HP Smart app. Go to Using Smart Tasks for more information.
Mobile Fax: Send faxes from your Windows 10 computer to a fax machine or fax-capable printer. Go to Sending Faxes with the HP Smart app for more information.
Help & Support: Learn about services available with your printer, such as the HP Smart website (formerly HP Connected) and HP ePrint, and search HP Support for how-to and troubleshooting documents.
Resources: Find a universal fax driver, and use the Diagnose & Fix automated tool to quickly resolve printing and scanning problems.

Resources vary by printer and operating system.
Settings: Personalize your home screen and get further information such as privacy statements, data collection agreements, feedback opportunities, and more.

Frequently asked questions (FAQs)

Read the following sections for more information about using the app and troubleshooting issues.

Why can't I print to my printer?

Print and scan jobs can fail if a driver is not installed or there are connectivity or status issues.

Driver not installed: To install the print driver, use the Diagnose & Fix feature in Resources or go to 123.hp.com.
Poor network connection: The network connection between the printer and the app is poor, and the app is unable to accurately obtain the printer status. Move the printer and computer closer to the wireless router. Try printing even if the app continues to display "offline."
No network connection: The printer is no longer connected to the network, or is not connected to the same network as your Windows device. Make sure the printer is connected to the same network as your device.
Printer is in sleep power saving mode: The printer is in sleep mode or in power saving mode. Touch the printer control panel or press a button on the printer control panel to wake the printer, and then try printing even if the app continues to display "offline."
Printer is off: Some printers have a feature to schedule a time to automatically turn off the printer. Make sure the printer is turned on and in a "ready" state, and then try printing even if the app continues to display "offline."

If the previous suggestions did not resolve the issue, go to Using HP Print and Scan Doctor (Windows).

Why can't I log into my HP account from the HP Smart app?

Older versions of the HP Smart app no longer support the login feature. Go to 123.hp.com to get the latest version of the app.

How do I select a different printer?

You can change the selected printer when you have more than one printer connected to the network, received a replacement printer, or bought a new printer.

Click the Plus sign on the Home screen or left menu bar.

A list of available printers displays.
Click the printer you want to add.

If your printer does not display, click Set Up a New Printer, and then follow the on-screen instructions to add your printer.

How do I pin the HP Smart app to the Start menu or taskbar?

Open the Windows Start menu to create a shortcut to the HP Smart app.

Click Start in the lower-left corner of your desktop.
In the list of apps, scroll down the list until you find the HP Smart app tile. Choose the shortcut you want to create:
- Pin to Start: Right-click the HP Smart app tile, and then select Pin to Start from the drop-down menu.
- Pin to taskbar: Right-click the HP Smart app tile, select More, and then select Pin to taskbar from the drop-down menu.
- Create a desktop shortcut: Select the HP Smart app tile, and then move the tile to the desktop.

Location of Pin to Start

Location of Pin to taskbar

How do I uninstall the HP Smart app?

Uninstall the app from your Windows 10 device through the All Apps list.

In Windows, search for and open Apps & features.
Click HP Smart in the list of apps, and then click Uninstall.

Which printers are compatible with the HP Smart app?

Most wireless-capable printers manufactured 2015 and later can be added to the HP Smart app. To find out if your printer is compatible with the HP Smart app, go to Mobile Printing Solutions Compatible with HP Printers.