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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP PCs - Change or Reset the Computer Password (Windows 10)

This document is for HP computers with Windows 10.
If you cannot remember your password or need to change it, refer to the following options.
HP recommends using a Microsoft account for signing into Windows. Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. Go to Managing User Accounts and Logins (Windows 10) for more information.
note:
If you cannot sign in with your original password, make sure caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password.

Related support

For more information about user accounts, go to Managing User Accounts and Logins (Windows 10).
For more information about forgotten passwords, go to Microsoft policy about lost or forgotten passwords (in English).

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Country/Region: Flag India

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