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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04583189

Version: 1

Advisory: HP EliteDesk 800 G1 and HP ProDesk 600 G1 Desktop PC - Network Packet Losses When Running Ping Test

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Feb-2015

Last updated : 27-Feb-2015

DESCRIPTION
The computer reports network packet losses when running a 'ping' test. This occurs with the Intel I217 NIC in environments where the network switch port and the NIC are forced to 100 Mbps.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteDesk 800 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Tower PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC
  • HP EliteOne 800 G1 All-in-One PC
  • HP ProDesk 600 G1 Desktop Mini PC
  • HP ProDesk 600 G1 Small Form Factor PC
  • HP ProDesk 600 G1 Tower PC
  • HP ProOne 600 G1 All-in-One PC
Operating Systems:
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
RESOLUTION
Resolve the issue by updating the NIC driver using the appropriate SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel I217 NIC Drivers for DTO Microsoft Win 7 -32bit
Version: 12.12.80.1920
Revision: A Pass: 1
Intel I217 NIC Drivers for DTO Microsoft Win 7 -64bit
Version: 12.12.80.1920
Revision: A Pass: 1
Intel I217 NIC Drivers for DTO Microsoft Win 8 -32bit
Version: 12.12.80.1920
Revision: A Pass: 1
Intel I217 NIC Drivers for DTO Microsoft Win 8 -64bit
Version: 12.12.80.1920
Revision: A Pass: 1
Intel I217 NIC Drivers for DTO Microsoft Win 8.1 -32bit
Version: 12.12.80.1920
Revision: A Pass: 1
Intel I217 NIC Drivers for DTO Microsoft Win 8.1 -64bit
Version: 12.12.80.1920
Revision: A Pass: 1
NOTE: A more recent versions of the software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProOne 600 G1 All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04583189

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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