This document pertains to all HP computers and tablets with Windows 10, 8 and 7.
Use the following steps if your computer stops at a black screen with a blinking cursor after entereing the Windows password.
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On the black screen, press Ctrl, Shift, ESC to open the Task Manager window.
note:
If the Task Manager window does not open, see Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. -
Click the Process tab.
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Look for one or both of the following tasks:
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Run Once Wrapper
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Run Once Wrapper (32-bit)
Right-click the task, and then click the End task button. Windows should start normally. -
- On the Windows 8 start screen type Control Panel then click Control Panel in the search results. In Windows 7, click Start then type Control Panel, then click Control Panel in the search results.
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From the Windows Control Panel, go to Programs and Features or Add/Remove Programs.Remove any of the following programs. Additionally, remove any other suspected programs that are not listed.Remove these suspected programs:BinkilandSevenZipUncheckyImage RepairSolutionRealVosteranJetCleanSpeed BrowserWeb Bar 2.0.5273.16044mypcbackupSpeed CheckerWincheckOmega PlusSpy ClearWord ProserOptimizer ProSpyware Clear with PC Tech HotlineWSE_BinkilandPepper ZipStorm WatchWSE_TaplikaPro PC CleanerStrong SignalWSE_VosteranSafe SearchTaplikaThen use antivirus or malware prevention software to remove any malware from the computer.
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If the problem persists, perform a full system recovery.
