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HP Customer Support - Knowledge Base

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    Dear Customer, HP remains committed to serve you even during the current pandemic situation by ensuring the continuity of our operations. Given the evolving Covid-19 situation in the country, you might experience some delay in delivering Onsite support to locations which are not accessible due to local Govt regulations. Thank You for your understanding and support.

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Installing OTA (Over-the-Air) Android Operating System Updates on Your HP Slate 7 Extreme Tablet (Android)

This document applies to HP Slate 7 Extreme tablets with Android operating system.
HP provides OTA (over-the-air) updates for the Android operating system on your tablet. When your tablet is connected to the Internet, updates download automatically and prompt you to install. An operating system update does not destroy the data or settings you have saved on the tablet.
On HP Slate 7 Extreme tablets, the update process from Android 4.2/Jelly Bean to Android 4.4/KitKat involves a two-part update. The tablet must be updated to Android 4.3/Jelly Bean before updating to Android 4.4/KitKat.
This document describes how to find which version of Android is currently installed on your tablet, how to check for OTA operating system updates, and how to update your tablet to Android 4.4/KitKat using OTA updates.

Finding which version of Android is currently installed on your tablet

Use the following steps to find the current Android operating system version on your tablet:
  1. On the Home screen, touch the All apps icon, and then touch the Settings icon.
  2. In the System section, touch About tablet.
    Figure : About tablet
    About tablet in the System section of the Settings menu
  3. See the information under Android version for the OS version installed on your tablet.
    Figure : Android version
    Android version in the About tablet menu

Checking for OTA (Over-the-Air) Android updates

Use the steps in this section to check for Android operating system updates on your tablet:
  1. Connect to the Internet.
    For information about connecting to a Wi-Fi network on your tablet, refer to the HP support document Connecting to a Wireless Network (Android KitKat, Jelly Bean).
  2. Sign in to your Google account, if you are not signed in already.
    For information about creating and using Google accounts on your tablet, refer to the HP support document Creating and Using Accounts (Android KitKat, Jelly Bean).
  3. On the tablet Home screen, touch the All apps icon, and then touch the Settings icon.
  4. In the System section, touch About tablet.
    Figure : About tablet
    About tablet in the System section of the Settings menu
  5. Touch System updates.
    Figure : System updates
    System updates in the About tablet menu
  6. Touch Check now.
    Figure : Check now
    Check now
    The tablet checks for available system updates. If an update is available, follow the on-screen instructions to download and install the update.

Installing the Android 4.4/KitKat update on HP Slate 7 Extreme tablets

When your tablet receives the Android 4.4/KitKat OTA update packages, you will be prompted to install two updates. The first update installs Android 4.3/Jelly Bean, and the second update installs Android 4.4/KitKat.
The tablet reboots after each update. Respond to any on-screen prompts during installation, and wait for all system updates to install.
Once the update is installed, the Android version in the About tablet menu changes to 4.4.2 (KitKat).
Figure : Android version 4.4.2
Android version in the About tablet menu showing Android 4.4.2 installed

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Country/Region: Flag India

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