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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04348922

Version: 1

HP Flexible Thin Client, PLUS Flexible Thin Client Systems - The System Locks-Up After Upgrading From ThinPro4.x or Smart Zero Core4.x to ThinPro50xxx or Smart Zero Core50xxx

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jun-2014

Last updated : 24-Jun-2014

DESCRIPTION
After upgrading the Thin Client Operating System (OS) to ThinPro50xxx or Smart Zero Core50xxx by Smart Client Services, Auto Update, Easy Update or Thin State, the system locks up after reboot.

SCOPE
Information in this document applies to the following:
Systems:
  • HP t505 Base Model Flexible Thin Client
  • HP t505 Flexible Thin Client
  • HP t510 Base Model Flexible Thin Client
  • HP t510 Flexible Thin Client (ENERGY STAR)
  • HP t510 Flexible Thin Client
  • HP t610 Base Model Flexible Thin Client
  • HP t610 Flexible Thin Client (ENERGY STAR)
  • HP t610 Flexible Thin Client
  • HP t610 PLUS Base Model Flexible Thin Client
  • HP t610 PLUS Flexible Thin Client (ENERGY STAR)
  • HP t610 PLUS Flexible Thin Client
  • HP t620 Base Model Flexible Thin Client
  • HP t620 Flexible Thin Client
  • HP t620 Flexible Thin Client (ENERGY STAR)
  • HP t620 Flexible Thin Client (ENERGY STAR) Bundle
  • HP t620 PLUS Base Model Flexible Thin Client
  • HP t620 PLUS Flexible Thin Client (ENERGY STAR)
  • HP t620 PLUS Flexible Thin Client
Operating Systems:
  • HP ThinPro4.x
  • HP Smart Zero Core4.x
RESOLUTION
Prior to upgrading ThinPro4.x or Smart Zero Core 4.x to ThinPro50xxx or Smart Zero Core50xxx, Softpaq SP66784 must be applied. Failure to do so will result in a system lockup after reboot.
To resolve this issue, download the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
ThinPro ThinState Addon (Service Pack) for 4.x
Version: 1.0
Revision: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
To install update for Smart Zero Core4.4.x:
  1. Double click SP66784.
  2. Browse to the folder C:\hptc-addons\ThinState_patch_1.0\softpaq
  3. Copy the file hptc-thinstate-5.0-patch_1.0_i386.deb to C:\Program Files (x86)\Hewlett-Packard\HP Smart Client Service\auto-update\Packages folder.
  4. When the system is turned on or restarted, the patch will be applied.
  5. The client can now be upgraded to ThinPro T6X50xxx.
To install ThinPro4.4.x update files:
  1. Use the installer to deploy files to the server.
  2. Copy the add-on from the appropriate directory to the "/tmp" directory.
  3. On the system to be upgraded, run the command as follows:
    dpkg -i /tmp/hptc-thinstate-5.0-patch_1.0_i386.deb
  4. Restart the affected system.
NOTE: If a system upgrade was performed without the SoftPaq update, the system must be restored via USB. Restore image is available at www.hp.com

Hardware platforms affected : HP t510 Flexible Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04348922

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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