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HP 7 Tablets - Troubleshooting Battery and Charging Issues (Android 4.1/Jelly Bean)

This document applies to HP 7 tablets with Android 4.1/Jelly Bean operating system.
Select from the symptoms in this document to troubleshoot battery and charging issues on your HP 7 tablet.

Tablet does not power on

If the tablet does not power on, and does not display the charging symbol when connected to the AC adapter, use the steps in this section to fully charge the tablet and reboot through the system recovery menu.
  1. Connect the tablet to the AC adapter and charge the tablet for 12 hours.
  2. Press and hold both the power button and volume up (+) button at the same time.
  3. When an HP logo appears on the screen, release the buttons.
  4. After a few seconds, the DROIDBOOT PROVISION OS boot menu appears. Press the volume down (-) button repeatedly to highlight RECOVERY, and then press the power button to select.
    Figure : Boot menu with RECOVERY highlighted
    Boot menu with RECOVERY highlighted
  5. The Android system recovery menu appears. Highlight reboot system now, and then press the power button to select.
    Figure : reboot system now
    Android system recovery menu with reboot system now highlighted
    The tablet starts up normally.

Tablet powers on unexpectedly when charging

The powered-off tablet powers on when you plug in the charging cable, using USB or AC power. If you power off the tablet while still plugged in, the tablet powers on again immediately.
The tablet battery continues to charge while powered on and plugged in. When the screen is turned on, the battery icon in the status bar shows a lightning bolt battery icon to indicate charging. The lock screen displays the message Charging with the percentage of battery remaining.
Figure : Lock screen charging indicator
Lock screen charging indicator
The tablet must remain powered on while charging, however the LCD screen can be turned off. With the screen on, briefly press the power button to turn off and lock the screen.

Tablet does not charge while powered off

While charging, if you hold down the power button for more than 8 seconds, the tablet powers off and remains off. The tablet does not charge when powered off. Allow the tablet to remain powered on while charging.

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Country/Region: Flag India

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