After upgrading from Windows 7 to Windows 8.1, the printer no longer prints and the HP software is missing. The upgrade might have removed your HP printer software.
HP Officejet Pro X series - After Upgrading the Computer from Windows 7 to Windows 8.1, the Printer Does Not Print and the HP Software is Missing
Issue
Solution: Download and install the software from the HP website
Follow these steps to download and install the software.
Video of downloading and installing the Full Feature software with a wireless connection
The following video demonstrates how to download and install a Full Feature driver with a wireless connection in Windows 8.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube.
Important: If you receive prompts to insert the disk during the installation process, make sure to click Cancel each time the prompt displays and continue the installation without inserting the disk.
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Turn on the printer.
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Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.
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Go to HP Drivers & Downloads. If prompted, type your printer model number, click Next, and then click Drivers.
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Make sure that your operating system is selected, and then click Next.
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Scroll down the page, and then click Driver.
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Click Download, and then follow the on-screen instructions to save the software to your computer.
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Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.
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