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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03810888

Version: 1

HP ThinClient - Not Enough Memory for Session Graphics on XenApp 5.0

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jun-2013

Last updated : 21-Jun-2013

DESCRIPTION
One or more of the following may occur while using an HP thin clientand the Citrix XenApp 5.0 session window:
  1. A XenApp5.0 connection launched in full screen mode will display a small window with dual-monitor set extended to left or right.
  2. A XenApp 5.0 connection launched in a fixed size or a percentage of the screen size will become inactive if the screen is maximized.
  3. At 1920 x 1200 display resolution, a XenApp5.0 remote session will be hidden when the maximize button is clicked on the session window.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP t410 Smart Zero Client
  • HP t510 Flexible Thin Client
  • HP t5565 Thin Client (ENERGY STAR)
  • HP t5565z Smart Client
  • HP t5745 Thin Client
  • HP t610 Flexible Thin Client
  • HP t610 PLUS Flexible Thin Client
Operating Systems:
  • HP ThinPro Operating System
  • HP ThinPro Zero
RESOLUTION
To resolve this issue, follow the link provided to the Citrix Knowledge Center article "How to Allow More Memory for Session Graphics on Windows Server 2003".
http://support.citrix.com/article/CTX114497
NOTE: One or more of the preceding links will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
NOTE: The system may perform slower after applying the suggested resolution. It is recommended a value be used that maintains a balance between functionality and performance.

Hardware platforms affected : HP t410 Smart Zero Client, HP t510 Flexible Thin Client, HP t5565z Smart Client, HP t5745 Thin Client, HP t610 Flexible Thin Client, HP t610 PLUS Flexible Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03810888

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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