HP Notebook PCs - Keyboard Troubleshooting (Windows)

note:

Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.
2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.
   
3. Click Component Tests, click Input Devices, and then select the Keyboard Test.
   
4. Click Run once to begin the test.
   The test ends when you complete the tasks or after 3 minutes.

1. Shut down the computer.
2. Press the Power button, and then immediately press the Esc key repeatedly to open the Startup Menu.

   note:

   If the Startup Menu screen does not open, the integrated keyboard hardware is not working. Service or replace the integrated keyboard in the notebook. To continue using the notebook, connect a USB wired keyboard to a USB port, and then restart the computer.

3. Press F10 to open the BIOS settings.
4. Press F5 to load the default settings, and then press F10 to accept the changes.
5. Restart the computer.
6. In Windows, search for and open Device Manager.
7. Click View, and then select Show hidden devices.
   
8. Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.
9. Remove all devices in the Keyboards category, and then restart the computer.
   The keyboard should now work correctly.

1. In Windows, search for keyboard, and then open Ease of Access keyboard settings or Change how your keyboard works.
2. Make sure the Filter Keys option is disabled.
   

1. In Windows, search for and open keyboard to open Keyboard Properties.
2. Drag the Repeat delay slider to Long, click Apply, and then click OK.
   

1. Go to HP Customer Support - Software and Driver Downloads, identify your computer, and then look for keyboard drivers.
2. Click Driver-Keyboard, Mouse, and Input Devices, and then select the HP Wireless Button Driver or HP Hotkey Support driver, depending on your operating system and notebook model.
   
3. Download and install the driver.
   The function keys should now work.

• Toggle Keys: The computer beeps when you press the Lock keys.
• Sticky Keys: The computer beeps when you press the Ctrl, Alt, Shift, or Lock key.

1. In Windows, search for keyboard, and then open Ease of Access keyboard settings or Change how your keyboard works.
2. Make sure Sticky Keys and Toggle Keys are both disabled.
   

  caution:

If the notebook is still under warranty, contact HP to have the computer serviced before removing a key.

1. Turn off the notebook, and then disconnect the AC adapter.
2. If your notebook has a removeable battery, remove the battery.
3. Insert a butter knife under one edge of the key and gently pry up on the top and bottom edge.

     caution:

   To avoid damaging the pad under the key, insert the butter knife only 1/8 inch under the edge of the key.

   
4. Use a swab with alcohol to clean the key and its slot in the keyboard.
   
5. Replace the key by snapping it back into place.

   note:

   Longer keys, such as Space and Enter, probably have a small metal rod for support. Make sure to insert this rod into the key before replacing the key.