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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet Enterprise 7500 Flatbed Scanner - An Error Is Received When Scanning a Three Dimensional Object with HP Document Copy Software

Environment
Windows
HP Document Copy Software
Smart Document Scan Software
DSS
Questions/Symptoms
Document feeder hatch is open
Unable to copy
hatch open error
Answer/Solution
HP Document Copy software should not be used to copy three dimensional objects such as books, binders, catalogs, or even some thicker magazines. Instead, end-user will want to scan these types of bound documents using the Smart Document Scan Software by creating a profile that sends the scanned document directly to the printer of users choice.

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Country/Region: Flag India

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