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HP Printers - Set Up an HP Smart Website Account

This document is for HP printers that support web-connected printing services.

Set up an HP Smart (formerly HP Connected) account to access additional web printing services and settings for your printer, such as HP ePrint and HP Instant Ink. An HP account is not required to use the basic functions of your printer, such as setting up, scanning, or printing.

note:
The HP Smart website availability depends on your country/region. To see if the website is available for your country/region, go to HP Smart, and then select the country/region and language menu.

If you registered with the HP Smart website during printer setup, your printer might already be added. Go to HP Smart, and then sign in to your account.

If your printer is listed, skip to Setting up web-connected printing services.
If your printer is not listed, continue with these steps.

Step 1: Get the printer code

Connect your printer to the web, and then get the printer code.

Printers with a touchscreen or text-based display

Connect your printer to the web, and then get the printer code.

Turn on the printer, load plain paper in the input tray, and make sure ink or toner cartridges are installed.
Turn on Web Services:
- Touchscreen displays: On the printer, touch or press the HP ePrint button or icon . Tap Setup, and then follow the on-screen instructions to turn on Web Services.
- Text-based displays: On the printer, navigate to Web Services Setup, Network Setup, or Wireless Settings, and then follow the on-screen instructions to turn on Web Services.
If Web Services are enabled already, tap Print or Print Info.

The info page prints with the printer code listed. Continue to the next step.

Printers without a touchscreen or text-based display

Connect your printer to the web, and then get the printer code.

Android devices

Use the HP Smart app to turn on Web Services, and then get the printer code.

Make sure your Android device and printer are connected to the same wireless network.
Go to 123.hp.com to install HP Smart on your phone or tablet.
On the app home screen, tap the printer icon or the plus sign .
On the My Printer screen in the HP Smart app, tap Advanced Settings.
Tap Web Services, and then confirm that Web Services is enabled.
- If Web Services is enabled: The Summary option displays in the Web Services section. Tap Print Info Page, and then continue with these steps.
- If Web Services is not enabled: The Setup option displays in the Web Services section. Tap Setup, follow the on-screen instructions to enable Web Services, and then continue with these steps. An info page prints.

The info page prints with the printer code listed. Continue to the next step.

Apple iOS devices

Use the HP Smart app to turn on Web Services, and then get the printer code.

Make sure your Apple iOS device is connected to the same wireless network that your current printer is connected to, or that you want to connect a new printer to.
Go to 123.hp.com to install HP Smart on your phone or tablet.
On the app home screen, tap the printer icon or the plus sign .
Tap Web Services, and then confirm Web Services is enabled.
- If Web Services is enabled: Return to the Web Services screen, tap Print Info Page, and then continue with these steps.
- If Web Services is not enabled: Tap Continue, follow the on-screen instructions to turn on Web Services, and then continue with these steps. An info page prints.

The info page prints with the printer code listed. Continue to the next step.

Computer or Chromebook

Use the Embedded Web Server (EWS) to get the printer code.

From your printer, print a Network Configuration or self-test page.

For instructions on printing a Network Configuration or self-test page, search HP Customer Support for your printer model and "print a configuration page" or "print a self-test page."
Find the printer IP address on the Network Configuration or self-test page.
On your computer, open an Internet browser.
Type the printer IP address in the browser address bar, and then press Enter.

note:
Make sure to type the IP address into the browser's address box. If typed into a toolbar or search engine, the Embedded Web Server (EWS) does not open.
If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens, confirming the printer is on the same network as the computer.
On the EWS webpage, click the Web Services tab.
- If a Web Services tab is not available, your printer does not support HP ePrint.
- If a Web Services Setup page displays, click Continue, Turn On, or Enable, and then follow the on-screen instructions.
- If a Web Services Summary page displays, Web Services is already enabled.
  
  Click Print Info Page under Web Services Settings, and then continue to the next step.

The info page prints with the printer code listed. Continue to the next step.

Step 2: Find the printer code on the info page

Find the printer code on the info page you printed in the previous step.

If the printer code is one long code without any spaces, it is valid for 48 hours after printing the info page. If the code expires, you must print the info page again to get a new code.
If the printer code is four groups of numbers and letters with spaces in-between, the code does not expire. If you print another info page, you get a new code. Printer codes printed previously are no longer valid.
If the info page does not list a printer code, the printer might already have been added to an HP Smart account. You can remove the printer from that account, or turn Web Services off then on again on the printer. A new info page prints with a new printer code.

Step 3: Use the printer code to add your printer

On your computer or mobile device, go to HP Smart.
Click Sign In or Create Account.
On the HP Smart homepage, type the printer code, and then click Add.

If your printer does not display, click Add a Printer, type the printer code, and then click Add.
Type the printer code displayed on the info page, and then click Add.
Under ePrint Settings, click the printer's email address.
Type a new printer email address in the text box, and then click Submit.
- If the address you typed is available: The address updates immediately.
- If the address you typed is not available: Try a different address, and then click Submit.

Step 4: Set up web-connected printing services

After you add your printer on HP Smart, you have access to web-connected services, such as HP Instant Ink and HP ePrint.

HP Instant Ink

HP Instant Ink is available on eligible printers in some countries/regions as a low-cost ink cartridge replacement service. The printer sends ink level information to HP via the internet. When the printer runs low on ink, HP automatically ships replacement ink cartridges to you.

For more information, go to Enroll in HP Instant Ink.

HP ePrint

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active internet connection. You can send print jobs from your computer, laptop, tablet, or smartphone as long as you have access to an email account. Go to Print with HP ePrint for more information.

Send a print job from your email account:

Sign in to your email account, and then create a new email.
Type your printer's email address in the To field, and then type a subject in the email subject line.
Attach the document or photo you want to print, and then send the email.

Send a print job from the HP Smart website:

Sign in to your HP Smart account.
Find the printer you want to print from, and then click the printer's email address.

A new window opens with the printer's email address already in the To field.
Type a subject in the email subject line.
Attach the document or photo you want to print, and then send the email.

Manage Allowed Senders:

Sign in to HP Smart.
Select your printer, if necessary.
Scroll down to ePrint Access, and then click ePrint Access, if necessary.
Select Allowed.
Type the email address you want to add, and then click Add.

For more information, go to Manage HP ePrint Access for Additional Users.

Change ePrint job preferences:

By default, ePrint uses the following print settings.

Print quality: Normal
Print color: Full color
Paper size for emails: Letter or A4
Paper size for image attachments: 101.6 x 152.4 mm (4 x 6 in)
Number of prints: 1
Paper orientation: Identical to the original document
1-sided printing

From your account page, scroll down to ePrint Preferences, and then click ePrint Preferences, if necessary. Select the desired the print preferences.

Print in color or monochrome
Select plain or photo paper
Enable 2-sided (duplex) printing

Frequently Asked Questions (FAQs)

Review the following list of frequently asked questions.

What are the HP Smart website setup requirements?

Before setting up your printer on the HP Smart website, make sure the printer meets the following requirements:

The HP Smart website is available in your country/region. Go to HP Smart, and then click the country/region and language menu.

If you do not find your country/region in the list, the HP Smart website is not available.
The printer supports web-connected printing services. Look for an HP ePrint logo, button, or icon on the printer control panel.

If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu.

If you are unsure if your printer is supported, go to Mobile Printing Solutions Compatible with HP Printers.
Your computer and printer are connected to a network with an active internet connection.

note:
Web-connected printing services do not work when the printer is connected with a USB cable.

Why does my printer code not work?

When you try to add a printer to your HP Smart account, you might see one of the following messages:

Invalid Code
Unexpected Error
Expired Code

Use these steps to resolve the issue.

Wait 5 to 10 minutes, and then type the printer code again. Occasionally there is a delay in the activation process.
Type the printer code exactly as it displays on the info page, without any additional characters or dashes.
Turn Web Services off then on to print a new info page with a new code.

If the previous steps did not work, go to contact HP Support for assistance.

Why does the info page have an email address and not a printer code?

The information on the info page varies by printer model and country/region. When the info page lists your customized printer email address without a printer code, your HP account is already set up and linked to your printer.

Can I still sign up for HP Smart if I lost the printer code?

Yes. Turn Web Services off then on to print a new info page with a new printer code.

How do I turn off Web Services?

Turn off Web Services from your printer, mobile device, or computer.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

HP ePrint email: Disables the HP ePrint printer email address.
HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
- Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.
- To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
Print Anywhere: Disables the Print Anywhere feature.
HP Printer Apps: Disables all HP Printer Apps.

Printers with a touchscreen or text-based display

Turn off Web Services from your printer.

Turn on the printer, load plain paper in the input tray, and make sure ink or toner cartridges are installed.
On the printer, touch or press the HP ePrint button or icon .

If your printer control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu.
Select Turn Off, Disable, or Remove.
Follow the on-screen instructions to turn off Web Services.

Printers without a touchscreen or text-based display

Turn off Web Services from your mobile device or computer.

Android devices

Use the HP Smart app to turn off Web Services.

Make sure your Android device and printer are connected to the same wireless network.
On your Android device, download and install HP Smart from 123.hp.com.
On the app home screen, tap the printer icon or the plus sign .
On the My Printer screen in the HP Smart app, tap Advanced Settings.
Tap Web Services, and then tap Web Services Settings.
- If Remove Web Services displays: Continue with these steps.
- If Setup displays: Web Services are turned off.
Tap Remove Web Services, and then follow the prompts to turn off Web Services.
Return to the Web Services Settings menu. If Setup displays, Web Services are turned off.

Apple iOS devices

Use the HP Smart app to turn off Web Services.

Make sure your Apple iOS device and printer are connected to the same wireless network.
On your Apple iOS device, download and install the HP Smart app (in English) from the App Store.
On the app home screen, tap the printer icon or the plus sign .
Tap Advanced Settings, and then tap Remove Web Services.
Follow any prompts to remove Web Services.
Return to the Advanced Settings menu, and then tap Summary. Confirm Web Services are turned off.

Computer or Chromebook

Use the Embedded Web Server (EWS) to turn off Web Services.

From your printer, print a Network Configuration or self-test page.

For instructions on printing a Network Configuration or self-test page, search HP Customer Support for your printer model and "print a configuration page" or "print a self-test page."
Find the printer IP address on the Network Configuration or self-test page.
On your computer, open an Internet browser.
Type the printer IP address in the browser address bar, and then press Enter.

note:
Make sure to type the IP address into the browser's address box. If typed into a toolbar or search engine, the Embedded Web Server (EWS) does not open.
If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens.
On the EWS webpage, click the Web Services tab, and then select Remove Web Services from the Web Services Settings list.
Click Remove Web Services, and then follow the on-screen instructions to turn off Web Services.

Can I transfer my printer to a different HP Smart account?

Yes. To transfer your printer, you must remove it from the current HP Smart account, and then add it to the new account. A printer can be connected to only one HP account at a time.

Review the following:

If your printer is enrolled with HP Instant Ink, you must cancel your plan before removing or transferring the printer. Go to Cancel Your HP Instant Ink Services for more information.
If you plan to use your printer with a different HP account, remove the printer from the old HP account, and then add it to your new account.

If you want to reuse your custom HP ePrint email address, do not turn off Web Services. The printer code is the first part of your custom address. For example, johndoe123 would be the code for johndoe123@hpeprint.com.
If you plan to donate, give away, or sell your printer, remove the printer from your HP account, and turn off Web Services on the printer.