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HP Customer Support - Knowledge Base

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)

This document is for HP computers using a wireless network (a router) with Windows 8.
Wi-Fi networking is a convenient way to access the Internet. However, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Internet connections.

Step 1: Use automatic troubleshooting

Tools by HP or Microsoft can be used to automatically test and fix a large variety of wireless conditions. If your HP computer came with Windows 8, use HP Support Assistant as it has special code specifically designed for HP computers. If your computer does not have HP Support Assistant, use the automated troubleshooter that is built into Windows 8.

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Country/Region: Flag India

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