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HP PCs - Using Automated Troubleshooting (Windows 10, 8)

This document pertains to HP and Compaq computers with Windows 10 or 8.
note:
Depending on your version of Windows, some graphics and information in this document might vary slightly.
This document describes how to use the automated troubleshooting tools in Windows. These tools use a combination of installed and online applications made to detect and resolve many computer problems, such as problems with networking, system performance, and hardware devices. Although automated troubleshooting cannot find and correct every problem, it is a useful tool that can often save you time and effort.
For business computers, automated troubleshooting tools might not not available. Contact your company's IT department or your local IT service to resolve issues.

Opening automated troubleshooting

In Windows, search for and open Troubleshooting.
The Troubleshooting window opens.
Figure : Troubleshooting window
Troubleshooting window
If this is the first time you have opened the troubleshooting tools, you might see the following question: Do you want the most up-to-date content available for troubleshooting?
To get the most complete set of tools, click Yes. This connects you to the Windows Online Troubleshooting service.
Figure : Selecting Yes
Selecting the Yes button
If you select No, you can turn this service on later by checking the box for Get the most up-to-date troubleshooters from the Windows Online Troubleshooting service at the bottom of the Troubleshoot computer problems window.

Troubleshooting tools

The Troubleshoot computer problems window contains four categories of troubleshooting tools. Run the troubleshooting tool that matches the problem on your computer. Upon completion, a report is generated in the Action Center that lists any messages and resolved problems it found. It also lists problems that were automatically fixed for you. For more information about Action Center, refer to the What is Action Center? page (in English).
To run a troubleshooting tool:
  1. In Windows, search for and open Troubleshooting.
    The Troubleshooting window opens.
  2. From one of the Troubleshoot computer problems categories, click on the tool you want to run, and then follow the on-screen instructions.
    For example, to run a tool to check your Internet connection, select Programs, and then click Internet Connections.
  3. The troubleshooting tool automatically diagnoses any problem it finds. Some problems are fixed as the tool runs. In other cases, the tool instructs you to take corrective action. When the tool finishes you can close it, or run the troubleshooter again to verify the problem is fixed.
  4. If the problem continues, or the troubleshooter did not find a problem, try another troubleshooting tool, or go to Additional trouble shooting options for more help.
The troubleshooting tools are divided into the following categories:

Additional troubleshooting options

Automated Troubleshooting provides you with additional features to manually select a troubleshooting tool, to view the troubleshooting history, or change the maintenance settings. In addition, if the troubleshooting tools have not helped fix the problem, you can use Remote Assistance to get help from a friend, or the Problem Steps Recorder to record the steps you take to recreate the problem.
The left side pane of the Troubleshooting computer problems window shows a list of options:
For detailed information and frequently asked questions about these tools, see What is Action Center? (in English) or How do I use Problem Steps Recorder (in English).

Troubleshooting tips

When you run the automated troubleshooting tool, it might display questions for you to answer or reset common settings as it works to detect and fix the problem. If the automated troubleshooting tool fixed the problem, you can close it. If it did not fix the problem, you can view several options that take you online to find an answer. In either case, you can view a complete list of changes by clicking Action Center in the troubleshooting homepage. For more information about Action Center, refer to the What is Action Center? page (in English).

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