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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP PCs - Testing for Hardware Failures

This document is for HP PCs.
HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures when you suspect something is wrong.
Start by using the Fast Test to quickly identify hardware issues. After running the Fast Test, if no errors are found but your computer is still exhibiting symptoms of a hardware problem, run the Extensive Test.
If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
  note:
The graphics might be different, depending on which version of the utility you are using.
Run the Fast Test (about 4 minutes)
  1. In Windows, search for and open the HP PC Hardware Diagnostics Windows app.
    If the HP PC Hardware Diagnostics for Windows app is not available on your computer, download the latest version from the HP Hardware Diagnostics website.
  2. On the main menu, click System Tests.
  3. Click the System Fast Test tab.
  4. Click Run once.
    While the test is running, the time remaining and test result for each component are shown on the screen.
  5. If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
    If no system component failed, run the Extensive Test.
Installing HP PC Hardware Diagnostics
The HP PC Hardware Diagnostics are available in two versions: use one version in Windows and use the other version when Windows won't start. Use the steps in the following sections to install the apps.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag India

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