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HP PCs - Resolving Microphone Problems (Windows 10, 8)

This document is for HP and Compaq computers and tablets with Windows 10 or Windows 8.
If your microphone doesn't work, the sound is too low, or other microphone audio issues are occurring, troubleshoot the device using the steps in this document.

Step 1: Check the microphone hardware

Make sure the microphone has power, is turned up, and functioning.
  1. If the microphone operates on battery power, make sure the batteries are correctly seated and are functional. If the microphone operates on external power, make sure that all the power connections are secure and the power cord is connected to a power source.
  2. If the microphone has a volume control, make sure it is turned up half way.
  3. Disconnect the microphone from the computer port, and then re-connect it. If the microphone uses a USB port, try connecting it to a different USB port on the computer.
  4. Connect the microphone to another device, such as another computer, and then try to use it.
    • If the microphone functions correctly when connected to the other device, a driver or computer recognition issue might be causing the problem. Continue to the next step to check for an update to the audio driver.
    • If the microphone does not function correctly when connected to the alternative device, then the microphone might need to be replaced.

Step 2: Update the audio driver

An old audio driver can cause your microphone to function incorrectly. Make sure the audio driver is current.
  1. Connect to the Internet.
  2. In Windows, search for and open Device Manager.
  3. Double-click Sound, video and game controllers.
  4. Right-click the name of the sound hardware, and then select Update Driver.
    Update Driver option in Device Manager
  5. Click Search automatically for updated driver software, and then wait for Windows to update the driver software.
    Updated Driver Software: Search automatically for updated driver software
  6. Windows checks to see if updated driver software is available.
    If an update is available, let Windows install the update.
  7. When the update is installed successfully, a Windows has finished installing the driver software for this device window displays.
    Test the microphone.
If updating the driver did not resolve the issue, continue to the next step.

Step 3: Run the Audio Check in HP Support Assistant

Run the Audio Check in HP Support Assistant to make sure the audio device is functioning properly.
  1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.
  2. In Windows, search for and open HP Support Assistant.
  3. On the My devices tab, click your computer.
    Selecting your computer after opening HP Support Assistant
  4. Click the Troubleshooting and fixes tab, and then click Audio Check in the One click fixes section.
  5. Click Next, and then wait for the audio test to complete.
    Clicking Next to start the Audio Check
  6. Review the test results on the audio and microphone diagnostic results display, and then click Test Audio.
    Reviewing the audio test results, and then clicking Test Audio
  7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.
If the audio issue persists, continue to the next step.

Step 4: Use the Troubleshooting tool

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.
  1. In Windows, search for and open Control Panel.
  2. Click Troubleshooting.
  3. Under Hardware and Sound, click Troubleshoot audio recording.
    note:
    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.
    Troubleshoot audio recording
  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
    Select device to troubleshoot
  5. Select the device you want to troubleshoot, and then click Next.
  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
  7. If the problem persists, continue to the next step.

Step 5: Configure the sound settings in Windows

An incorrect setting in Windows could cause microphone issues. Use Windows Sound settings to configure the microphone.
  1. Connect the microphone to the computer.
  2. In Windows, search for and open Sound.
  3. Click the Recording tab in the Sound window.
    Recording tab in the Sound window
  4. In the list of devices, find the microphone that you want to use.
    If the microphone is not listed, use the following steps to show disabled and disconnected devices:
    1. Right-click an empty area of the Sound window.
    2. Click Show Disabled Devices and Show Disconnected Devices.
      Disabled and disconnected devices shown in the Sound window
    3. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, and then reconnect it to the port.
      If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name, and then select Enable.
  5. Select the microphone you want to use, and then click Set Default to make this device the default audio input device.
    Set Default option in the Sound window
  6. With the device still selected, click Properties.
  7. In the Properties window, click the Levels tab.
    Levels tab
  8. If the Mute button is on, click it to unmute. The volume button should display as a blue speaker icon .
  9. Use the slider bar to raise the volume level to at least 75.
  10. If Microphone Boost is available, adjust it to +20.0 dB.
  11. Click OK to save changes.

Other support options

If the troubleshooting steps in this document did not resolve the microphone problem, use one of the following methods for additional support:

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