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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03284080

Version: 1

HP Notebook PCs - No Video Image (Or Black Screen) When Connected to HP ZR2740w

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Apr-2012

Last updated : 22-May-2012

DESCRIPTION
There may be no video image (or a black screen) on an external display panel when the notebook connects to it using a DisplayPort to DisplayPort cable at 2560*1440*60 resolution.
This issue is limited to the HP ZR2740w 27-inch LED Backlit IPS Monitor when the notebooks in the Products Affected are connected to it.

SCOPE
HP EliteBook 8460p Notebook PC
HP EliteBook 8560p Notebook PC
HP ZR2740w 27-inch LED Backlit IPS Monitor
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
AMD Video Driver and Control Panel
VERSION: 8.911.4.1 REV: A
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC, HP ZR2740w 27-inch LED Backlit IPS Monitor

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted) Microsoft Windows Vista Business (32-bit) (deleted) Microsoft Windows Vista Business (64-bit) (deleted) Microsoft Windows Vista Enterprise (32-bit) (deleted) Microsoft Windows Vista Enterprise (64-bit) (deleted) Microsoft Windows Vista Home Basic (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03284074

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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