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HP Customer Support - Knowledge Base

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    Dear Customer, HP remains committed to serve you even during the current pandemic situation by ensuring the continuity of our operations. Given the evolving Covid-19 situation in the country, you might experience some delay in delivering Onsite support to locations which are not accessible due to local Govt regulations. Thank You for your understanding and support.

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP LaserJet Pro 300/400 color MFP M375/M475 Series Product - Interpret Control Panel Messages

Interpret control panel messages for supplies

10.100X Supply Memory Error

Description
A specific print cartridge has a faulty or missing memory chip.
"X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Recommended action
Check the memory chip. If it is broken or damaged, replace the cartridge.
Verify that the cartridge is installed in the correct location.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.100X message appears, replace the cartridge.
If the problem is not solved, replace the cartridge.

79 Error Turn off then on

Description
The product has experienced an internal firmware error.
Recommended action
  1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
  2. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
  3. Make sure the printer is running the latest available firmware from HP.com.
  4. If the error is intermittent, attempt to isolate the issue to something specific in your environment.
    1. Delete all print jobs from all computers connected to the printer. Resend the job.
    2. In rare cases, a specific IP address has been seen to cause the error; assign a different IP address to the printer.
  5. If the message persists, contact HP support.

79 Service error Turn off then on

Description
An incompatible DIMM may be installed.
Recommended action
  1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
  2. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
  3. Make sure the printer is running the latest available firmware from HP.com.
  4. If the error is intermittent, attempt to isolate the issue to something specific in your environment.
    1. Delete all print jobs from all computers connected to the printer. Resend the job.
    2. In rare cases, a specific IP address has been seen to cause the error; assign a different IP address to the printer.
  5. If the issue persists, remove any installed DIMMS and retest.
    1. If the printer prints fine, install a DIMM that the product supports.
  6. If the message persists, contact HP support.

Black Cartridge Low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Black in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Black Very Low

Description
The print cartridge is at the end of its useful life. The product continues printing to prevent fax interruptions.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Cyan Cartridge Low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Cyan in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Cyan Very Low

Description
The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Genuine HP supply installed

Description
A genuine HP supply was installed.
Recommended action
No action necessary.

Incompatible <color>

Description
You have installed a print cartridge that is intended for use in a different HP product model. The product might not function correctly with this print cartridge installed.
Recommended action
Install the correct print cartridge for this product.

Install [color] cartridge

Description
One of the color cartridges is not installed with the door closed.
Recommended action
Install the indicated color cartridge.

Magenta Cartridge Low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Magenta in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Magenta Very Low

Description
The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Remove shipping lock from <color> cartridge

Description
A print cartridge shipping lock is installed.
Recommended action
Pull the orange tab to remove the shipping lock from the cartridge.

Remove shipping locks from cartridges

Description
A print cartridge shipping lock is installed on one or more print cartridges.
Recommended action
Pull the orange tab to remove the shipping lock from the cartridge.

Replace [color]

Description
The print cartridge is at the end of its useful life, and the product is customer-configured to stop printing when it reaches the very low state.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Unsupported <color> Press [OK] to continue

Description
The product has detected a print cartridge that was not made by HP.
Recommended action
Press the OK button to continue printing.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

Used <color> in use

Description
You are using a print cartridge that reached the default low threshold while it was installed in a product.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Used [color] installed, to accept press OK

Description
A used color print cartridge has been installed or moved.
Recommended action
Touch the OK button to return to the Ready state.

Used supplies in use

Description
You are using more than one print cartridge that reached the default low threshold while it was installed in a product.
Recommended action
Printing can continue, but consider having replacement supplies on hand.

Yellow Cartridge Low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Yellow in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Yellow Very Low

Description
The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

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Country/Region: Flag India

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