The following steps apply to HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 934, and 935 ink cartridges.
Step 1: Check your ink cartridges
When you set up your printer for the first time, you must install the SETUP ink cartridges that came with the printer. Open the door to access the ink cartridges, and then make sure the ink cartridges are labeled SETUP.
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If your new printer did not come with SETUP ink cartridges, do not continue with the steps in this document. Return the printer to the retailer.
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If the ink cartridges that came with your new printer are labeled SETUP, continue to the next step.
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If your printer was working fine, and you installed new ink cartridges, continue to the next step.
Step 2: Remove and reinsert the ink cartridges
Remove each ink cartridge, and then reinsert them in their color-coded slots.
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Turn on the printer.
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Open the door to access the ink cartridges.
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Wait until the carriage is idle and silent before you continue.
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Push the tab on an ink cartridge, and then pull the ink cartridge from its slot.
caution:
Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
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Reinsert the ink cartridge into its color-coded slot, and then press down on it until it snaps into place.
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Repeat these steps to remove and reinsert the remaining ink cartridges.
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Close the ink cartridge access door.
If the error persists, continue to the next step.
Step 3: Reset the printer
Reset the printer to recover from printer failures.
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With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
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Wait 60 seconds.
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Reconnect the power cord to a wall outlet and to the printer.
note:
HP recommends plugging the printer directly into a wall outlet.
If the error persists, continue to the next step.
Step 4: Contact HP
If the previous steps did not resolve the issue, a customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to
HP Customer Support - Contact. If you are in Asia Pacific, the HP website directs you to a local service center in your area.