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HP Ink Cartridges - 'Use SETUP Cartridges' Error

This document is for HP inkjet printers.

Use SETUP Cartridges displays on the printer control panel or computer, and the printer does not print.

note:
If you see an ink cartridge error message other than Use SETUP Cartridges, go to HP Customer Support, search for your printer model, and then find the troubleshooting document that matches the error you see.

The steps to troubleshoot vary by the type of ink cartridges your printer uses. Identify your ink cartridge type, and then follow the steps to resolve the issue.

My ink cartridges are pictured above

The following steps apply to HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 934, and 935 ink cartridges.

Step 1: Check your ink cartridges

When you set up your printer for the first time, you must install the SETUP ink cartridges that came with the printer. Open the door to access the ink cartridges, and then make sure the ink cartridges are labeled SETUP.

If your new printer did not come with SETUP ink cartridges, do not continue with the steps in this document. Return the printer to the retailer.
If the ink cartridges that came with your new printer are labeled SETUP, continue to the next step.
If your printer was working fine, and you installed new ink cartridges, continue to the next step.

Step 2: Remove and reinsert the ink cartridges

Remove each ink cartridge, and then reinsert them in their color-coded slots.

Turn on the printer.
Open the door to access the ink cartridges.
Wait until the carriage is idle and silent before you continue.
Push the tab on an ink cartridge, and then pull the ink cartridge from its slot.

caution:
Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
Reinsert the ink cartridge into its color-coded slot, and then press down on it until it snaps into place.
Repeat these steps to remove and reinsert the remaining ink cartridges.
Close the ink cartridge access door.

If the error persists, continue to the next step.

Step 3: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 4: Contact HP

If the previous steps did not resolve the issue, a customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to HP Customer Support - Contact. If you are in Asia Pacific, the HP website directs you to a local service center in your area.

My ink cartridges are pictured above

The following steps apply to HP 932, 933, 950, 951, 952, 953, 954, 955, 956, 957, 958, 959, 962, 963, 964, 965, 966, 967, 968, and 969 ink cartridges.

Step 1: Check the ink cartridges

When you set up your printer for the first time, you must install the SETUP ink cartridges that came with the printer. Open the door to access the ink cartridges, and then make sure the ink cartridges are labeled SETUP.

Turn on the printer.
Open the door to access the ink cartridges.
Wait until the carriage is idle and silent before you continue.
Push in on the front of an ink cartridge to remove it.
Make sure the ink cartridge is labeled SETUP.
Insert the ink cartridge into its color-coded slot until it snaps into place.
Repeat these steps to remove, inspect, and reinsert the remaining ink cartridges.
Close the ink cartridge access door.
- If your new printer did not come with SETUP ink cartridges, do not continue with the steps in this document. Return the printer to the retailer.
- If the ink cartridges that came with your new printer are labeled SETUP, continue to the next step.
- If your printer was working fine, and you installed new ink cartridges, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Contact HP

If the previous steps did not resolve the issue, a customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to HP Customer Support - Contact. If you are in Asia Pacific, the HP website directs you to a local service center in your area.

My ink cartridges are pictured above

The following steps apply to all printers with only two cartridge slots (black and tri-color).

Step 1: Check to see if the printer has initialized

When you set up your printer for the first time, you must install the new, unused SETUP or Instant Ink Ready cartridges in order to initialize the printer.

If both of these conditions are true, then the printer has not initialized:

The printer has never printed any pages. If the printer has printed any pages, even the alignment page that it prints at setup, then the printer is initialized.
The cartridges installed in the printer are labeled SETUP or Instant Ink Ready and have never been used before. New, unused SETUP or Instant Ink Ready cartridges are required to initialize the printer.

Step 2: Initialize the printer in single-cartridge mode

If the printer has not initialized but you do have SETUP or Instant Ink Ready cartridges, you may be able to initialize the printer in single-cartridge mode.

Open the door to access the ink cartridges.
Wait until the carriage is idle and silent before you continue.
Remove both ink cartridges.
Insert the black ink cartridge into its slot.
Acknowledge any message you see about single-cartridge mode, and then continue with printer initialization.
- If the error persists, continue with these steps.
- If the printer prints an alignment page, install the other cartridge and stop troubleshooting.
Remove the black ink cartridge.
Insert the tri-color ink cartridge into its slot.
Acknowledge any message you see about single-cartridge mode, and then continue with printer initialization.
- If the error persists, skip to Contact HP.
- If the printer prints an alignment page, install the other cartridge and stop troubleshooting.

Step 3: Return the printer

If the printer has not initialized and the cartridges installed in the printer are not labeled SETUP or Instant Ink Ready cartridges, check the printer box for SETUP or Instant Ink Ready cartridges. If the printer came without SETUP or Instant Ink Ready cartridges, return it to the retailer.

Step 4: Contact HP

If the previous steps did not resolve the issue, a customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to HP Customer Support - Contact. If you are in Asia Pacific, the HP website directs you to a local service center in your area.