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HP Designjet T2300/T1300/T790 eMultifunction Printer series - Entering Diagnostic Menu

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Instructions on how to enter diagnostic menu to perform diagnostic tests to find the cause of a hardware error and to determine which hardware component has failed.
note:
If possible, always perform a diagnostic test on a component that you are about to replace, to make sure that is the component that has failed. If the test on that component passes, there is no need to replace it.

Details

Follow the steps below:
  1. Make sure the printer is switched Off with the power key on the side of the touch screen panel, and not with the power switch on the back of the printer.
  2. Press and release the power key to switch On the product.
  3. Wait for about 10 seconds until the 6 buttons on the touch screen panel have come On and then press following keys in the given order:
    • The Cancel icon (X)
    • The Home icon
    • The Up/Help icon
    note:
    Do not push the icons all at the same time, push each one in the order shown above and release each icon before pressing on the next icon. In some cases a quick press of a button may not be recognized by the product. When pressing a button, be sure to press it deliberately for about 1 second.
  4. The 6 buttons on the touch screen panel will then blink 4 times; then wait until the product completes the initialization sequence and shows the Diagnostics menu.
  5. In the Diagnostics menu scroll up and down sliding the finger vertically on the touch screen panel and press on the desired option.
Additional note:
  1. The Diagnostic Tests and Utilities work in a special mode that does not require the full initialization of the printer. Therefore, whenever one has finished a test, one must power off the printer and power on again before trying to print or before executing another test.
  2. If the printer hangs up during a test, switch the printer off and restart from step 1.

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Country/Region: Flag India

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