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HP Customer Support - Knowledge Base

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Scanjet Enterprise 7500 - Reset the scanner

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, you should reset the scanner.
To reset the scanner, follow these steps:
  1. Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open.
  2. Press the Power () button to turn off the scanner, and then disconnect the power supply from the scanner.
  3. Wait 30 seconds.
  4. Reconnect the power supply, and then turn on the scanner.

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Country/Region: Flag India

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