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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Notebook PCs - Find Product Specifications When They Are Unavailable Online

This document is for HP and Compaq notebook computers.
If your product specification information is unavailable online, use this document to find it on your notebook. Also, learn how to use HP PartSurfer to identify replacement components for your computer.
Product specification sheets are available for most but not all computer models from HP Customer Support using the Product Number. For information on finding the Product Number, go to How Do I Find My Product Name or Number?.
note:
If you purchased your computer in a country/region different from your current location, use the Country/Region selector at the bottom of the HP Customer Support homepage to select the country/region where the computer was sold.
Product specifications are unavailable online if:
  • The computer was special ordered from HP, or only a few computers were built with a custom hardware configuration.
  • The Product Name ends with CTO (configure to order). For example, ENVY 17t-1000 CTO or Pavilion tx2000z CTO.

Locate product specification information stored on your PC

Information needed to update drivers and identify hardware components is stored electronically on your computer. Use any of the following tools to find specification information.

Find component information using HP PartSurfer

Use HP PartSurfer to find the names and part numbers for all replaceable parts on your computer.
  1. Go to HP PartSurfer (in English).
  2. Use the drop-down menu to select your country/region.
    Selecting your country or region
  3. Enter the exact Product Number of the computer in the Quick Search field, and then click Search.
    note:
    If you do not know your Product Number, go to How Do I Find My Product Name or Number? for more information.
    If your search finds multiple matches, select your product from the list of products displayed.
    Searching for a product number
  4. Scroll through the listing of replaceable parts to view component information.
    Replacement part list

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Country/Region: Flag India

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