hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

Replacing the Printhead for HP Photosmart Plus All-in-One Printer Series (B209)

Introduction

A printhead assembly consists of cartridges fitted into a printhead. If the printhead assembly sustains damage or is incompatible with the product, you might need to replace it. Replacement printhead assemblies are only available from HP Support or authorized service providers.
  1. If you are in Asia Pacific, the site directs you to a service center in your area.
  2. Search for part number CN643A.
  3. Follow the instructions to order the printhead assembly.

Replace the printhead assembly

Follow these steps to replace the printhead assembly.
note:
Wait until a new printhead assembly is available before removing the cartridges. Do not leave the cartridges outside of the product for longer than 30 minutes. Leaving the printhead and cartridges outside the product for long periods can damage the product and the supplies.

Step one: Remove the old cartridges

  1. Press the Power button () to turn on the product, if it is not already on.
  2. Open the cartridge door.
    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure : Open the cartridge door
    Open the cartridge door
  3. To release an old cartridge, press in the tab on the front of the cartridge, and then remove it from the slot.
    Figure : Remove the old cartridge
    Remove the old cartridge
  4. Repeat the previous step for each cartridge.

Step two: Remove the old printhead

  1. Lift the latch handle on the carriage until it stops.
    Figure : Lift the latch handle
    Lift the latch handle
  2. Lift the printhead to remove it from the carriage.
    Figure : Remove the printhead
    Remove the printhead

Step three: Clean the electrical contacts inside the product

For successful printhead assembly replacement, it is important to get the electrical contacts inside the product as clean as possible. The replacement printhead assembly comes with pre-moistened wipes.
Figure : Pre-moistened wipes
Pre-moistened wipes
Use these wipes to clean the electrical contacts inside the product. Wipe from the top to the bottom of the electrical contacts, in one direction only. As the wipes become dirty, discard them and open new ones.
Figure : Clean the contacts
Illustration of cleaning the contacts
  caution:
Do not wipe up and down or side to side, as doing so can damage the product.

Step four: Install the new printhead

  1. Remove the new printhead from its package.
    Figure : Remove the new printhead
    Remove the new printhead from its package
      caution:
    Do not touch thecopper-coloredelectrical contacts.Do not scratch the electricalcontacts on theproduct or any othersurface.
    Figure : Do not touch the electrical contacts
    Do not touch the electrical contacts
  2. Hold the printhead upright with the colored shape icons on the top.
  3. Lower the printhead into the carriage.
    note:
    Make sure that the colored shapes on the sides of the printhead line up with the colored shapes on the carriage.
    Figure : Install the new printhead
    Install the new printhead
  4. Carefully lower the latch handle.
    Figure : Lower the latch handle
    Lower the latch handle

Step five: Load plain paper

When you install the new cartridges in the next step, the product will print an alignment page. Before proceeding, use the following steps to load plain paper in the product.
  1. Raise the output tray and leave it in the open position.
  2. Slide the paper widthguide to its outermost position.
    Figure : Slide the paper guide outward
    Slide the paper guide outward
  3. Insert the paper stack into the input tray with the short edge forward and printside down.
    Figure : Insert plain paper
    Insert plain paper
  4. Adjust the paper width guide so it rests against the stack of paper.
    Figure : Adjust the paper width guide against the paper
    Adjust the paper width guide against the paper
  5. Lower the outputtray.

Step six: Install the new cartridges

note:
Do not reuse the old cartridges. They might damage the new printhead.
  1. Remove the plastic wrap on the cartridge by pulling the orange tab.
    Figure : Remove the cartridge plastic wrap
    Remove the cartridge plastic wrap
  2. Twist the orange cap counter-clockwise to snap it off the cartridge.
    Figure : Remove the orange cap
    Remove the orange cap
  3. With the cartridge contacts facing the printhead, slide each cartridge into its slot as indicated by the colored shape icons on the cartridge and on the printhead.
  4. Press down on each cartridge until it clicks into place.
    Figure : Slide the cartridge and press it into place
    Slide the cartridge and press it into place
  5. Repeat this procedure for each cartridge.
    Figure : All cartridges installed
    All catridges installed
  6. Close the cartridge access door.
    Figure : Close the cartridge access door
    Close the cartridge access door
  7. On the control panel, press OK. The initialization process begins, which takes about six minutes. It is normal for the product to make noises during this process.
    note:
    While the initialization process continues, you can continue to thenext step.

Step seven: Align the printer

  1. After the initialization period ends, touch OK on the control panel.
    The alignment page automatically prints.
    Figure : Example alignment page
    Example alignment page
  2. Open the lid and place the printed alignment page face down. Align the top of the page with the lower right corner of the scanner glass.
    Figure : Open the lid
    Open the lid
  3. Close the lid.
  4. Touch OK. After the product scans the alignment page, the alignment is complete.

Step eight: Return failed parts to HP

If the new printhead assembly came with a post-paid mailing label and instructions to return the failed parts to HP, please do so. HP would like to analyze the parts in order to improve our products in the future.
If the new printhead assembly did not arrive with a post-paid return mailing label, you are done, and there is no need to continue troubleshooting.
  1. Place the old printhead into the plastic package that the new printhead arrived in.
    Figure : Put the old printhead into the package
    Put the old printhead into the package
  2. Peel off the lid sticker labeled B and seal the printhead package with it.
    Figure : Peel off the lid sticker
    Peel off the lid sticker
    Figure : Seal the package with the lid sticker
    Seal the package with the lid sticker
  3. Cap the old cartridges with the orange caps that came on the new cartridges.
    Figure : Cap the old cartridges
    Cap the old cartridges with the orange caps that came on the new cartridges.
  4. Put the old parts and the form that came with the new parts into the box that the new parts came in. If possible, also include a printout that shows the issue with the old printhead.
    Figure : Put the old parts, form, and sample printout into the box
    Put the old parts, the form, and printout into the box
  5. Close the box, apply the post-paid mailing label, and then mail the box.
    Figure : Send the box back to HP
    Send the box back to HP

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag India

hp-detect-load-my-device-portlet

Actions
Loading...