This document applies to HP laptop computers.
A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
note:For instructions to factory reset your computer, erasing all personal data and restoring the original settings, see How to Reset Your Computer to Factory Settings (Windows 10, 8, 7).