HP Notebook PCs - How to Power Reset your Laptop​

This document applies to HP laptop computers.

A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

note:

For instructions to factory reset your computer, erasing all personal data and restoring the original settings, see How to Reset Your Computer to Factory Settings (Windows 10, 8, 7).

Before power resetting your computer:

1. Disconnect or remove all peripheral devices. Turn on the laptop, then test the computer by itself, and then reconnect one peripheral device at a time.
2. Turn over the computer and look for a battery compartment door.
   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

View the video and refer to the steps to learn how you can reset your HP laptop computer.

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Remove the battery from the battery compartment.
6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
8. Press the Power button to turn on the computer.
   The computer starts normally or a startup menu opens.

   note:

   If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
10. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
    Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 8) and Using HP Support Assistant (Windows 10, 8, 7) for more information.

View the video and refer to the steps to learn how you can reset your HP laptop computer.

note:

You should not attempt to remove a sealed battery as doing so can void your warranty.

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. For most laptops, press and hold the Power button for 15 seconds to reset.
   • If your laptop model is listed below, use the instructions specific to your computer.
     • HP ENVY 17 2D and 3D: Press and hold the Power button and the Beats button (marked with a red circle around a lower-case "b") for 8-10 seconds.
     • HP ENVY 15-3000 series: Press and hold the Power button and the Beats button (marked with a red circle around a lower-case "b") for 8-10 seconds.
     • HP Folio 13: Press and hold the Power button for 8-10 seconds.
     • HP ENVY 14 SPECTRE: Press and hold the Power and Mute buttons (on the right side of the palm rest) for 8-10 seconds.
     • HP EliteBook Folio 1040 G1: Press and hold the Power and Mute buttons at the same time for 15 seconds or until the computer restarts.
     • HP EliteBook Folio 1040 G2: Press and hold the Power and Mute buttons at the same time for 15 seconds.
     • Most other laptop models: Press and hold the Power button for 15 seconds.
6. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
7. Press the Power button to turn on the computer.
   The computer starts normally or a startup menu opens.

   note:

   If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.

8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
9. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
   Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 8)and Using HP Support Assistant (Windows 10, 8, 7) for more information.

If the power reset did not fix the issue, find additional troubleshooting steps in these documents:

• HP PCs - Computer Locks Up or Freezes (Windows 10, 8)
• HP PCs - Computer Locks Up or Freezes (Windows 7)
• HP Notebook PCs - Keyboard Troubleshooting (Windows)
• HP Guided Solution - No Power or No Boot Troubleshooting