HP Customer Support - Knowledge Base







HP Color LaserJet CP2020 Series Printer - Memory and font DIMMs

Product memory

The product has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the product with the following items:
  • More product memory (DIMMs are available in 64, 128, and 256 MB)
  • Other DIMM-based printer languages and product options
  • Support-language character sets (for example, Chinese characters or Cyrillic alphabet characters).
To order DIMMs, see Supplies and accessories.
You might want to increase product memory if you often print complex graphics or HP postscript level 3 emulation documents, or if you use many downloaded fonts. Additional memory also enables multiple collated copies to print at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a Configuration page. See Information pages.
Static electricity can damage electronic parts. When installing DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal.

Install memory and font DIMMs

  1. Turn the product off, and then disconnect all power and interface cables.
  2. On the right side of the product, open the DIMM access door.
    Figure : DIMM access door
  3. Remove the DIMM access door.
    Figure : DIMM access door
  4. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out.
    Figure : Remove installed DIMM
  5. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.
    Figure : DIMM illustration
  6. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle.
    Figure : Align DIMM
  7. Push down on the DIMM until both latches engage the DIMM. When the installation is correct, the metal contacts are not visible.
    Figure : Install DIMM
    If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type.
  8. Reinsert the DIMM access door.
    Figure : DIMM access door
  9. Close the DIMM access door.
    Figure : Close the DIMM access door
  10. Reconnect the power cable and USB or network cable, and then turn on the product.
  11. After installing a memory DIMM, see memoryenablingEnable memory.

Enable memory

If you installed a memory DIMM, set the printer driver to recognize the newly added memory.

Enable memory for Windows

  1. On the Start menu, point to Settings, and click Printers or Printers and Faxes.
  2. Select this product and select Properties.
  3. On the Configure tab, click More.
  4. In the Total Memory field, type or select the total amount of memory that is now installed.
  5. Click OK.

Check DIMM installation

Turn the product on. Check that the product is in the Ready state after it has gone through the startup sequence. If an error message appears, do the following:
  1. Print a Configuration page. See Information pages.
  2. Check the Installed Personalities and Options section on the Configuration page and compare it with the Configuration page that you printed before the DIMM installation.
  3. The DIMM might not be installed correctly. Repeat the installation procedure.
    The DIMM may be defective. Try a new DIMM.






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