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HP Customer Support - Knowledge Base

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HP PCs - Product Information Not Valid Error Displays before the Computer Starts

This document pertains to HP PCs with Unified Extensible Firmware Interface (UEFI) beginning in late 2008.
On startup, a warning message displays, indicating that the system has found an invalid serial number:
Figure : Product Information not valid error message
Product Information not valid error message
Product Information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Configuration
You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.
To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

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