HP Customer Support - Knowledge Base




  • Information

    Dear Customer, HP remains committed to serve you even during the current pandemic situation by ensuring the continuity of our operations. Given the evolving Covid-19 situation in the country, you might experience some delay in delivering Onsite support to locations which are not accessible due to local Govt regulations. Thank You for your understanding and support.


    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​



HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)

This document pertains to HP notebooks using Windows 10, Windows 8, or Windows 7.
Preform these steps to test and troubleshoot the camera and video capability of a webcam using Cyberlink YouCam.

Opening YouCam

To test the webcam with Cyberlink YouCam, open the software application.
  1. In Windows, search for and open YouCam, or click the YouCam icon on your desktop.
  2. If YouCam does not display in the list of search results, download and install the latest version of the software from the CyberLink YouCam (in English) website.
  3. When the application opens, the webcam image displays on screen.
If YouCam opens and an image displays on screen, proceed with the next section to continue testing.

Testing the webcam by recording and playing a video

To verify that the webcam is operating properly, use the YouCam software to record a video by performing the following steps:
  1. Click the video camera icon on the toolbar.
  2. Click record to begin recording.
  3. Let YouCam record for a few seconds, then click stop to stop the recording.
    The stop button only shows on the toolbar after you begin a recording.
  4. To view the video clip, double-click the thumbnail image in the bottom panel.
  5. To delete the video clip, right-click the thumbnail image in the bottom panel and select Delete Selected Media.

Testing the webcam by taking a picture

To take a picture, perform the following steps.
  1. Click the camera icon on the toolbar.
  2. Click the shutter button to take the picture.
  3. To view the picture, click the thumbnail image in the bottom panel.
  4. To delete the picture, right-click the thumbnail image in the bottom panel and select Delete Selected Media.

Error message displays when opening YouCam

The YouCam application might not open or might display an error message similar to the following:
Cannot connect to this video device (USB Video Device).
Please select another capture device via Settings or close any application that may be using this video device and restart YouCam.
Follow the steps below to resolve the error message.
Only one program at a time can use the webcam driver. For example, you cannot open and use YouCam while doing a video conference with an instant messaging program. If there are any secondary video applications open on your computer, close them to continue testing.

Step 1: Verifying the webcam hardware in Device Manager

  1. In Windows, search for and open Device Manager.
  2. In Device Manager, double-click Imaging devices.
  3. Verify that your webcam or video device is listed under Imaging devices. If the webcam is listed, skip to Updating the webcam driver. If not, continue with the next step.
    Figure : Device Manager
    Device Manager
  4. If there is no webcam or video device listed, select Imaging devices and select Scan for hardware changes to scan for the webcam or video device.
    If no hardware is found after running the scan, there might be an issue with the webcam hardware. Contact HP for assistance using the Contact HP tab at the top of this page.
  5. If a webcam or video device is found, right-click on the device and select Enable.
  6. Open YouCam to see if the application opens with the selected webcam. If this did not resolve the issue, continue to Step 2.

Step 2: Updating the webcam driver

  1. Make sure you are connected to the Internet.
  2. In Device Manager, double-click Imaging devices.
  3. Right-click your webcam or video device, then select Update Driver Software.
  4. In the Update Driver Software window, select Search automatically for updated driver software.
    Figure : Update Driver Software window
    Update Driver Software window
  5. After the message, Windows has successfully updated your driver software, or The best driver software for your device is already installed, click Close.
  6. Open YouCam to see if the application opens and the driver update resolves the error message.

No image displays in YouCam viewer

If YouCam opens, but the screen displays the CyberLink YouCam logo instead of an image, there might be an incompatible device selected by default.
Figure : YouCam opening screen
YouCam opening screen
Follow the steps below to resolve this webcam display problem.
  1. Open YouCam, then click the settings icon.
  2. In the settings menu, click the webcam icon.
  3. From the Capture Device drop-down menu, select your webcam or USB video device.
    If no webcam device is listed, go to Verifying the webcam hardware in Device Manager.
    Figure : Settings menu
    Settings menu
  4. Click OK to accept the selection.
  5. Exit and restart the YouCam software to view an image.






Country/Region: Flag India